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Fidelity Review

as of 26/02/2019 at 6:01 pm

Holly's View

A good all-rounder. Fidelity is a big, solid, global brand which offers a decent service and a fair price. The website is in good shape and there is nice supporting research and info available on the site. Customer service and people on the phones are good. Good on clarity of associated costs and charges. I’m surprised their customer scores are not higher – personally think they’re a decent option.

Our Rating

Recommended For

In a nutshell

Big, secure company

Good phone support

Recently improved website

You Say

Your overall rating

Based on 118 reviews

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What to Expect

Investment Choice

Products

Stocks and Shares ISA

Junior ISA

Investment Account

Pension

Investments available

Own brand funds

Funds from other groups

Stocks and shares

Investment help

Robo advice / ready-made portfolios

Help building a portfolio

Includes a shortlist of investments

Pick your own funds

Pick your own shares

The 'Geeky' Details

Provider details

A safe, solid global player which has recently improved its website for investors. Recent changes include improved share dealing services and performance reporting.  If you have more than £7,500 the admin fee is 0.35% a year, so you’ll probably pay about 1.1% a year all-in (although depends on which investments you pick). If you have less than that you'll pay £45 a year for an ISA, which looks pricey for small portfolios.

Google their PathFinder range if you need help in picking the investments to sit inside your ISA or DIY SIPP. If you really want it drilled down they offer one ‘Greatest Hits’ simple fund – the Select 50 Balanced fund which is their investment ready meal for choice-haters! There are also loads of funds from other groups available.

Their performance tool compares your overall portfolio to a benchmark of your choice. It’s a nice thought – but they do use a proxy benchmark (for me it was UK large cap shares) which is a bit odd when I have a portfolio of lots of global funds too. I overlooked the nuance for now as I’m smashing it against the benchmark (!) but it feels a touch more gimmicky than useful?

Important Facts & Figures

Provider Size:

Large firm: administering £bns on behalf of investors and financial advisers

Minimum amounts: £50 minimum monthly amount
£25 minimum initial amount
12 month indicative performance:

A medium risk active fund returned 9.2% in 2017, after charges.

Your Questions

"I have about £100,000 invested in an ISA with Investec Click and Invest. They are closing their Click and Invest accounts and I have to find somewhere else to invest the money. Which are some providers of a similar nature, i.e. a managed ISA fund, preferably ones which can be set up and monitored online? I am considering either medium risk or high risk accounts."

Michael, Surrey

10/06/2019

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"My wife and I invested our full 2019/20 ISA allowance with Investec's Click and Invest offering and were very sad to learn recently that the service was to be closed. We're now in the position of looking for a new ISA provider. I'd prefer to stick with a managed service, such as the one offered by Click and Invest, where our portfolios would be managed by experts, but will consider the DIY option if that proves to be the best on offer. Which platforms are well regarded ISA providers? I'd rather not go with a digital start-up offering, but a more established player with a track record of good performance. I suppose this sounds like I'm asking for advice, which I'm not, just a steer in the right direction as we were not anticipating to be in this position so soon after investing this year's ISA allowance. We actually opted for the Click and Invest service in part, because of the 5 star recommendation on this site; of which we are fond and value the content."

Mr & Mrs S., Sussex

30/05/2019

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"I've been reading about Beaufort Securities, and how potentially the administrator could have used investor money to cover their costs. What is the best way to avoid the same thing happening to my Stocks and Shares ISA?"

Jenny, Greater Manchester

29/04/2019

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