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Hargreaves Lansdown Review

as of 10/09/2018 at 2:55 pm

Holly's View

Hargreaves remains boringly good. The customer service is strong and the ability of the person who answers the phone after 10 seconds to resolve the issue is reliable. The website is off-putting to less confident investors and there is a complacency about jargon. That said for those familiar with the service it is easy to use and always reliable. It’s about the only site on which we have not found any broken links or failed to be able to find what we needed. Prices are still almost truculently high but for busy people with low boredom thresholds it remains unbeatable.

Our Rating

Recommended For

Confident Investor

In a nutshell

Excellent service

Established company

Too pricey for larger portfolios

You Say

Your overall rating

Based on 340 reviews

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What to Expect

Investment Choice

Products

Stocks and Shares ISA

Junior ISA

Investment Account

Pension

Investments available

Investment help

Robo advice / ready-made portfolios

Help building a portfolio

Includes a shortlist of investments

Pick your own funds

Pick your own shares

The 'Geeky' Details

Provider details

The biggest and most established of them all, Hargreaves Lansdown looks after about £75bn of investors’ money. Providing a one-stop-shop for shares, funds, Junior ISAs, ISAs, pensions and (coming soon) cash, these guys know their stuff. The phone service is quick, staff are very well trained and it's just good. It can however baffle newer investors and feels a bit old-school and stuffy. If you need help look out for their "multi-manager funds" which are decent pre-packaged options, just pricey.

At 0.45% for admin, plus investment charges, expect to pay about 1.2% all-in. If you’re happy to pay for good service, it’s still fair value. Just not the cheapest. Having said that, lots of people in the finance industry use it as they know it just works. It's a bit like Ocado. Good website, prompt service, polished, tasty, convenient, pricey.

Important Facts & Figures

Provider Size:

The largest platform for investors, administering over £80bn.

Minimum amounts: £25 minimum monthly amount
£100 minimum initial amount
12 month indicative performance:

A medium risk portfolio (Portfolio+) returned 10.8% in 2017, after charges.

Your Questions

"I'm the sole carer for my chronically ill and elderly mum, as well as a full-time police officer. I have no other family apart from her. Due to mum's condition, and due to the fact that I'm exhausted performing both roles, I think the only option is for me is to go part-time, as she really won't accept help from anyone else. (After almost 24 years of frontline service in one form or another I had hoped for a bit of support from work, but this has not been forthcoming). To allow me to go part-time, perhaps 16 hours less per week of a 40 hour rostered week, I will need about £25,000 to maintain something near to my current lifestyle, until March 2020 when I will be retiring after 25 years pensionable service. (I’m confident of getting another job shortly thereafter). 10 months later, in January 2021, I will receive a commutation lump sum of about £50,000. I have a sizeable fund portfolio under an ISA wrapper with Hargreaves Lansdown. That is doing very well, so I don't really want to sell any of these funds and 'lend myself money' from that. I also have other investments, but these are not readily available to draw upon. My ideal funding solution would be a bond-type IOU agreement, where 'someone' lends me the money and I either pay them back in full plus an agreed interest rate in January 2021, or pay them the interest on a monthly basis and the lump sum back on that date. Are you aware of a peer-to-peer site that could assist, as I've not been able to find any? Such a site would probably be preferable to trying to seek out an individual who may be interested in this type of arrangement. (That I would obviously get drawn up legally via a solicitor at my own expense). Thanks"

Dave, Hertfordshire

27/11/2018

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