Hargreaves remains boringly good

The website is off-putting to less confident investors. For those familiar with the service, though it's easy to use and reliable

What we say

Holly's View

Holly has accounts with all the providers on our website and independently reviews all of them.

On the one hand, Hargreaves Lansdown remains one of the best. People on the phones know their stuff. Great app. A website which supports you to self-serve quickly. At times I'd say it's still the best in the market. But some cracks appeared in 2020. The phones occasionally took ages to be answered. There were some trading outages. These blips are still the exception not the norm. But with prices remaining stubbornly high, if their service wanes then I have some questions. There are very credible competitors.

HollyHolly
Holly MackayFounder and CEO of Boring Money.

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Overall Summary

Best Buy 2021

  • Best Buy for Pension

  • Best Buy for Beginner Pension

  • Best Buy for Digital ISA

  • Best Buy for Digital Pension

Ease of use

The website is very product-focused and requires a level of pre-existing knowledge that many customers do not have.

That said reviews we get for Hargreaves Lansdown are almost universally positive – customer service is the stand-out feature.

The architecture behind the scenes is clever and navigating around the site is quick if you know what you need to do. There is a wealth of supporting information and calculators, the site always works and the service is great.

Mobile & Apps

The app is great. You can sign up, research, view, add money and trade. The connection between ‘View’ and ‘Do’ is just seamless. If you have several accounts which you have linked, these are all easily seen too. One of the best investment apps we use.

Behind the scenes

Boringly enough these guys continue to smash it out of the park when it comes to user experience. Trading is quick and easy. The site works well. Reporting is clear. Account linking is easy. Mobile and app is great. They do spend the slightly too high fees they charge customers well! Hard to fault in terms of performance. 

Investment Choice

Products

  • Stocks and Shares ISA

  • Junior ISA

  • Lifetime ISA

  • Investment Account

  • Pension

Investments available

  • Own brand funds

  • Funds from other groups

  • Stocks and shares

Investment help

  • Robo advice / ready-made portfolios

  • Help building a portfolio

  • Includes a shortlist of investments

  • Pick your own funds

  • Pick your own shares

The 'Geeky' Details

Provider details

The biggest and most established of them all, Hargreaves Lansdown looks after over £100bn of investors’ money. Providing a one-stop-shop for shares, funds, Junior ISAs, ISAs, pensions and cash, these guys know their stuff. The phone service is quick, staff are very well trained and it's just good. It can however baffle newer investors and feels a bit old-school and stuffy. If you need help look out for their "multi-manager funds" which are decent pre-packaged options, just pricey.

At 0.45% for admin, plus investment charges, expect to pay about 1.2% all-in. If you’re happy to pay for good service, it’s still fair value. Just not the cheapest. Having said that, lots of people in the finance industry use it as they know it just works. It's a bit like Ocado. Good website, prompt service, polished, tasty, convenient, pricey.

Important Facts & Figures

Provider Size:

The largest platform for investors, administering over £100bn. Listed on the FTSE 100.

Minimum amounts:

£25 minimum monthly amount
£100 minimum initial amount for funds; no minimum for share

Hargreaves Lansdown