They charge a hefty commission, and be warned that withdrawing your money can be a nightmare - there are so many hoops to jump through, you can't just get it out.

08/04/2019

In depth research. Historically, they were a bit snooty on the phone.

19/12/2018

Reliable and efficient. Sound (if conservative) advice IS freely available on website. Fees are high - i had to negotiate them down.

19/12/2018

I've invested and used this company for 25 years. I like the fact that I can contact them on the phone and have my queries sorted quickly. Their research is very helpful and up to date. I'm very happy with their service.

05/09/2018

Very good analysis and tools, lots of articles and real people at the end of the phone, plus they hold events around the country, so you aren't just dealing with a faceless website. Not the cheapest but worth it for the service and extras. Unlike HL they don't drown you with incessant marketing.

12/06/2018

Easy to open an account and transfer in monies from cash ISAs. Website is not great and charges are quite high.

30/01/2018

It's not particularly easy to work out what is going on when setting up payments etc. It's early days but the returns are not particularly exciting at the moment!

30/01/2018

Costs for SIPP too high. Website too complicated. Customer service poor.

30/01/2018

Not a lot.

30/01/2018

I like the research facility where I can make my own choices and the overall portfolio weighting recommendations so I can see if I am over/under in various asset classes.

30/01/2018

Tilney takeover has changed them for the worse.

30/01/2018

Ease of selling or swapping funds. Needs a more intuitive website.

30/01/2018

Stop sending so many paper letters.

30/01/2018

Efficient, and a wide choice of funds available. I have a large investment with them but had to ask for a discount on their normal charges. Otherwise they would be relatively expensive for a large holding.

30/01/2018

Easy internet access.

30/01/2018

Relatively good online experience. Marketing, research pieces well put together and interesting. Improvements are slicker website and navigation, particularly buying and selling investments. Hargreaves Lansdown is my benchmark so being a bit picky!

30/01/2018

Research can be clunky. Minimum amounts needed in order to buy funds or trusts is variable and complicated.

30/01/2018

Very expensive for stocks and shares ISA over �50k. Website information is not good.

30/01/2018

Recommendations and analysis. Trading website is difficult to use. e.g. If you're making a sale and reinvesting in several unit trusts you have to type each one in again.

30/01/2018

Better website for research and a mobile app.

30/01/2018

The Bestinvest website is simple, clear and very easy to use. I have been an execution-only client of theirs for many years and often recommend the service to family and friends. If I ever have any questions there is a great team on hand to help me over the telephone. They have always provided me with top class customer service. Fees are very competitive and there is a wide range of investment options available.

28/09/2017

They have not always answered my emails. Need clearer guidance on how to operate your account.

26/09/2017

Appear to spend a lot on PR / seminars etc. but lacking in substance. SIPP charges high, service poor. Website 'noisy' and tedious to navigate.

26/09/2017

Simple.

26/09/2017

I found the servicing team were really helpful, site easy to use and the research is great and lots of it. I'd recommend.

25/09/2017

Terrible customer service, rude, inaccessible, no help or information given. Really unhappy as this was my first dip into the investing waters.

11/07/2017

Need better research facilities on their website.

04/07/2017

I like the availability of suggested funds and reasoning. Its hard work on the website buying more of an already held investment. Its expensive for larger holdings which has made me consider moving.

04/07/2017

Good value for pensions, but not good value for stocks and shares ISAs if one has a large holding and doesn't intend to chop and change and is happy to do one's own research. I wouldn't have moved my ISAs if the costs had been less.

04/07/2017

Good investment research and information including the coverage of trusts. Lower charges would improve the service. Overall definitely above average.

04/07/2017

I am lucky because when they go wrong the guy who does my discretionary measurement will sort them out. The OIS provision is contracted out and the service of the contracted provider is poor. When a fund in which I had a holding was liquidated I wasn't told at all.

04/07/2017

I like the ease of access, lots of useful research material, good value for money and excellent customer service. No mobile app though.

04/07/2017

Great research and low fees. The website could be updated though it�s a bit messy in places.

04/07/2017

The customer service is always excellent, always treated with care & courtesy. Also very good value for money. Significantly better all round than other providers I've used.

04/07/2017

Clean, concise website. Prompt response to enquiries, easy to understand what they are doinf on my behalf. Perhaps the service could be a bit more personal at times but I've always used Bestinvest and I'm quite satisfied on the whole.

04/07/2017

Some aspects of the website are good and some could be improved. Compares favourably overall.

04/07/2017

Ease of use is good but there is no mobile app. Compares well to other services.

04/07/2017

Excellent service, reliability and research although very expensive for large holdings.

04/07/2017

Easy to use with excellent customer service. Is there a mobile app?

04/07/2017

Easy to use website. Maybe there could be more analysis like Fidelity. Pretty good although I prefer Charles Stanley Direct.

T

04/07/2017

Its cheap. Would benefit from more research.

W

04/07/2017