Virgin Money Review

I like the way we can invest jointly in Virgin Money's unit trusts: relatively rare in direct to customer products, it seems. I actually also appreciate the glossy updates in the post! It makes a change from looking at a screen. And I know they are planning to launch risk-targeted funds soon. Fees could be a bit cheaper than 0.85%, and an app with graphing would be useful. All customer service requests have been handled competently and with personal attention so far (three years or so).

12/07/2021

I really like the way you can have a Unit Trust in joint names with Virgin Money, and that with the flexibility to top-up from £1 at a time. It's a bit of a Unique Selling Point in the market if that's what you're looking for (obviously not possible in an ISA, though). They have reduced their charges recently and I know they will be launching some risk-targeted Unit Trusts soon, managed by Abrdn. I also actually appreciate their six-monthly glossy updates: it's nice to get away from the screen! Customer service has been helpful and pleasant for the last three years or so, too.

11/07/2021

They keep me informed of maturity dates. Web site is ok, they need a mobile app that includes my isa account.

23/10/2020

Poor customer service. Still waiting for funds six weeks after instructing Virgin Money to sell Stocks and Shares ISA. On current performance there is no way I could advise anyone to use Virgin Money.

05/06/2018

I put in to UK and overseas stocks with a Virgin ISA, got my statement in March 2018 saying it now work £20159, had gone up approx £240 since June 2017, phoned up as there website said it had been performing up till end of 2017 at 9.1% now found out it actually gone down to less than I setup, so from January 2018 till April it must have plummeted.

14/04/2018

Simple savings product - rate was competitive but not sure now.

30/01/2018

Jazzy website. The rate is rubbish!

30/01/2018

Put it online for a start! It's like being back in the 1970s...

30/01/2018

Better mobile app.

30/01/2018

Value for money channel access and usability.

30/01/2018

Easy to access online. Did have competitive rates.

30/01/2018

No comment

26/11/2017

1% fixed may not appear competitive but dig deep into other provider's charges and it is reasonable. Dealing with Virgin is simple and excellent service. You can take monthly income all covered by the 1% charge

08/11/2017

It's got very high standards in terms of customer services.

04/07/2017

Non-financial benefits such as Virgin city centre lounges.

04/07/2017

Just joined as a reserve in case Youinvest fails to assist re accessing their site.

04/07/2017

Do not use them much.

T

04/07/2017

Relatively low cost.

04/07/2017

I like the good customer service.

04/07/2017

I like the brand and the quality of the customer service.

04/07/2017

I like it that they are well known but they could be more personal.

Catherine

04/07/2017