Quantcast
Menu Off Menu On

Virgin Money Review

as of 01/09/2020 at 2:30 pm

Holly's View

Needs work. Virgin aspires to be seen as a cool disrupter so I wasn’t expecting the diversion from web to paper-based investment journey. I don’t enjoy my leaflet which is posted every 3 months with a performance update. Oh dear. Probably much better for ISAs than general investment accounts.

Our Rating

How our ratings work

We score each provider on about 20 different criteria including cost, service, website, functionality, customer feedback and our experience of the service. All overseen by our PhD gonk!

Click here for more

Recommended For

Beginner Investor

In a nutshell

Really simple

6 investment options

Sub-standard online

Visit Virgin Money

You Say

Your overall rating

How Your Ratings Work

Don’t want to take our word for it? We ask existing customers and investors to rate their experience with the company – based on value for money, overall service and the website. We need at least 20 customer reviews before we add anyone to our Best Buys list.

Based on 18 reviews

Leave your review Have Your Say

Leave a review Read reviews

Not the provider you wanted to review? Please contact us at bestbuys@boringmoney.co.uk if you would like to propose an ISA or pension provider for us to add.


Would you recommend this product?

Not so much

Very likely

REVIEWS ARE ADDED BY JS

Thank you

How would you rate it on the following...

Value for money?

Overall service?

Website?

Have your say. Tell others what you thought about this product ...

Add your rating

So we can add your review ...

Your first name will be published next to your review

How we use your review

We love customer reviews because it’s the only way we can check the user experience across a meaningful sample of independent people. We collect all of your reviews and use them to calculate the overall “You Say” score for each provider. We also use this customer rating in our analysis, to make sure we’re not rewarding companies which look good online but fail to deliver in practice. Finally we use the aggregated data in our research and consultancy with providers, so we can tell them what customers love or hate and help them to improve.

Your Reviews

View all reviews

What to Expect

  1. Ease of use
  2. Mobile & Apps
  3. Customer opinion

Virgin does start off quite well with a simple online journey where you select one of 6 ready-made funds. The front end is well signposted and easy to use.

But outside of the ISA journey it quickly went horribly wrong and we ended up in a snail mail universe. Performance updates and valuations come quarterly when a leaflet is posed. Blimey.

Virgin Money don’t currently have an app.

It’s a slow process for investment accounts.

Could be better for ISAs?

This wordcloud has been created from customer reviews of Virgin Money.

Pink is positive and grey is negative. The size of the word indicates the frequency of mentions.

Investment Choice

Products

Stocks and Shares ISA

Investment Account

Investments available

Own brand funds

Ethical investments

Investment help

Robo advice / ready-made portfolios

The 'Geeky' Details

Provider details

This is a pretty simple choice and will suit newcomers who just want to get going with a brand they know and trust. There are six ready-made solutions from which to choose. including an ethical investing option: the Climate Change Fund. There are no individual company shares or funds from other groups.

The charges range from 0.6-1% a year all-in for their simple ‘passive’ portfolios. This is the vanilla ice cream option for the stocks and shares ISA world. Move on if you’re after double choc chip with sprinkles.

Important Facts & Figures

Provider Size:

Mid-sized investment service from the bank
Minimum amounts: £500 minimum initial amount for the Climate Change fund
£1 minimum initial amount for all other funds

If you like this provider, we think you might like


You Say

We Say


The Detail

You Say

We Say


The Detail

Sign up for Holly's blog

Stay up to date

Our free weekly blog with Holly's
no-nonsense opinions, tips & food for thought.
If you change your mind, you can unsubscribe at any time. We'll never share your details and you can unsubscribe any time.