Fin-k Tank 2019: what's new in the worlds of tech and investing?

By Mike Narouei, Content Producer at Boring Money

7 May, 2019

What does the finance industry need to do to build better services for customers? At our third annual Fin-k Tank seminar, we challenged the giants and the innovators to toy with the question, take up the challenge, and show us what they’ve got in store for you.

Here are some of the most eye-widening insights of the day to challenge your notions of investing, saving and seeking advice.

Okay it’s a GOT themed fin-k tank today because extended metaphors are great and #fintechiscoming.
@TheScribbleBug (https://twitter.com/search?q=%23finktank&src=typd)

@HollyAMackay and @boringmoney carelessly smashing together my two great obsessions :D :D :D #finktank #fintechiscoming
@jayfresh (https://twitter.com/search?q=%23fintechiscoming&src=typd)

Astoundingly good!
@romisavova (https://twitter.com/boringmoney)

#Fintech Is Coming

Fin-k Tank may have taken place in London, but the day began with a trip to Westeros. Here’s the history of DIY investing since the 80s, set to a familiar tune…

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Holly Mackay, CEO of Boring Money

Holly kicked off the day by sharing how investors and non-investors tell us they feel: “As if somewhere on the path to adulthood they forgot to read the financial services chapter”. Apprehensive, annoyed and let down, they often choose to just walk away. So what will the industry do to help them?

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Simon Rogerson, CEO and Co-founder of Octopus

Simon pondered on how to build a business that keeps up with changing demands in an industry where ‘move fast and break things’ isn’t easy. When dealing with people’s money, you can’t afford to get it wrong.

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Neil Costigan, CEO of BehavioSec

Joining Simon, Neil highlighted that financial innovations are needed to take away a customer’s feeling that they’re taking a risk. Tech for tech’s sake isn’t enough and people “don’t want to see how the sausage is made”.

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Adam Price, CEO of Hatch

Adam suggested that humans are still essential in advice, but there just aren’t enough people available. Possible solution: train coaches in the basics of financial planning so they can help people decide what’s important without having to be qualified to suggest individual products.

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Joe Parkin, Head of iShares and Digital Wealth at BlackRock

Reframing the conversation, Joe suggested that advice shouldn’t be thought of as an investment product – it should be about changing micro-behaviours. Likening finance to health, he thinks we need a Fitbit moment. Or a 5-a-day for finance. Something to change our behaviour at a granular level.

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Davinia Tomlinson, Founder and CEO of Rainchq

How can tech bridge the gender gap? Davinia explained that women are crying out for information on how to manage their personal financial affairs, but many have had poor experiences with advisers. Tech is needed to reignite the conversation.

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Dr. Anastasia Dedyukhina, Founder of Consciously Digital

Making the room rethink their relationships with their mobiles, Dr. Dedyukhina showed us how the brain becomes addicted to notifications, and how the haphazard multitasking that follows is harmful to our decision-making.

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Tessa Lee, MD of Moneyinfo

As a convenient counterpoint to Dr, Dedyukhina, Tessa shared a story that helped us overcome our smartphone guilt a little. When her mum handed over her ‘kick the bucket memo’, Tessa digitised the complex stack of financial documents into a super handy, super modern app.

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Victor Trokoudes, CEO and Co-founder of Plum

Can fintech chatbots help people invest? Victor showed us Plum’s AI-powered Facebook chatbot and their vision for an upcoming mobile app.

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Tom McGillycuddy, Co-founder of Tickr

When Tom travelled to India and saw the real-world difference his ethical investments were making, he knew that telling these stories would be pivotal to engaging new investors. And according to the data, this alignment with people’s values is exactly what’s being called for.

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Anka Mandleson, Co-founder of Advantra Wealth

You’ve seen phones that unlock when they see your face, but what about apps that read our near-invisible micro-expressions to help us build an investment portfolio? That’s what Anka introduced us to, and jaws were on the floor.

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Intrigued by what our Fin-k Tank speakers had to say? Check out their websites and apps to get a fuller picture. Their great ideas today could shape our money habits tomorrow.