Excellent all round so far - but experience limited to 8 weeks! The Reviewer is Post-retirement age.

13/11/2020

Aegon platform works well now and can sell/ switch online with no issues. The Reviewer is Post-retirement age.

13/11/2020

Drawdown was a bit difficult - they said they had a drawdown product but in reality they were developing one. although to be fair I haven't actually drawn any down since the meltdown of march The Reviewer is Post-retirement age.

13/11/2020

On line quite difficult with a slow website and difficult navigation. They do, however, have an excellent phone help based in UK. I draw down once a year with a sum of my choosing. Again can take 10 days to receive money but sale of selected fund occurs within a few hours of instruction. Again, customer service excellent if mistake made as website quite sluggish! The Reviewer is Post-retirement age.

13/11/2020

I like the fund, but when I asked them what exactly my pension was invested in they couldn't tell me. The 'Fund Fact Sheet' has nothing to say on whether my money is invested in fossil fuels, arms, gambling or any other unethical activities. I find this concerning, especially since the fund manager, Blackrock, is a known major investor in organisations causing the climate crisis. They have promised to send me further information but it seems crazy to me that the ethical policy of a major pension fund is neither clear nor readily available.

15/10/2019

good ckear website. easy to access fund performance data

19/12/2018

I have a pension pot growing which I currently have no need of which I plan to leave to my grandchildren. Send a proper email or a message though my personal account with them rather than a secure email server which is a ball ache to open

19/12/2018

Seems user friendly. I have other personal pensions with Aegon and I am able to see values of all on the website and didn't have to do anything for that to happen. I can only see statements etc. of my current pension but had to create a separate Aegon account to see statements for the others.

19/12/2018

You can transfer your pension from them to someone else. Make it easy to login to their website. Extremely hard and I work in IT!

19/12/2018

Projects the retire ready calculation. It would be nice to have an App

19/12/2018

Not impressed at all. The chat function doesn't work and the admin charges seem a bit over the top considering that the AMC is also paid as well. Illustration from them shows that I could end up losing a big chunk of my pension pot to charges. Can't understand why the monthly admin fee of £45 on a pension pot of £68 K is justifiable. I was moved onto this platform without really understanding what they were talking about and by the time it all happened and I read the documentation it was too late to do anything. I am transferring my pot somewhere else ASAP.

19/11/2018

The details on the funds available.

30/01/2018

No comment

30/01/2018

The user interface is good. It makes pensions a bit more engaging than the yearly letter I would receive from my previous provider. I like how it shows how far I am off my retirement goals. Adding multi-factor authentication would be an improvement I'd like to see.

30/01/2018

General accessibility, there is poor provisions of workplace scheme info. I sent a letter containing an enquiry to their email address which I received a bounce back from stating the email address had closed and was no longer accepting emails! Entire process felt very automated with little thought/attention. I�ll be transferring funds across to my Hargreaves Lansdown SIPP as quickly as I am able to.

30/01/2018

Having problems at the moment with online access so this could be improved.

30/01/2018

Their online chat option is very useful. However, I have had to use it as a result of being unable to navigate certain parts of the website. An app would be helpful.

26/09/2017

I didn't like the way the pension was transferred here. Without advice I am not sure how suitable it really is.

26/09/2017

Nothing.

J

04/07/2017

Good UI on Retiready, but shockingly poor fund selection process, which has to be completed on a different website

04/07/2017

Shows all company pensions including Aegon pensions from previous employer. Customer service could be improved.

04/07/2017

I really like the ease of the Retiready system and online chat facilities.

S

04/07/2017

Very easy to use and good call centre staff (helpful). Reducing costs and charges would be an improvement. It�s a passable first ever account, nothing special.

04/07/2017

Simple and easy to use although the app could be improved. I find it less engaging than other providers I've used.

A

04/07/2017

Easy to view and manage online, in particular to change your investment strategy. Better online facilities than other investments services I've used.

S

04/07/2017

Nice interface, plenty of whitespace and easy to use. Have to access a different site with different login details to do a fund switch. Fund selection isn't easy and its difficult to filter sensibly. Overall not bad but needs to get everything onto a single platform ...

04/07/2017