Good value, easy to operate, new website a significant improvement

12/02/2021

Good for shares, ETFs and investment trusts. Good value especially if one trades once a quarter - dividend reinvestment is cheap and easy and this counts as a trade - which both mean the quarterly charge is not deducted. The charge covers both a share dealing and an ISA account - so overall my charges are very reasonable. The website is quite basic but easy to use. I use other sites for research.

22/01/2021

Use it for mid size SIPP via James Hay and moved Dealing and ISA accounts to AJ Bell and Hargreaves Lansdown. Remain because of historic unlisted brewery and other holdings - difficult to transfer. Lots I cannot find such as Research which I get via HL but cheap for £10k trades and trade regularly enough to have no charges. Messaging OK and better with Corporate Actions than HL. Good at arranging Letters of Representation for AGMs and Dividend Reinvestment good - able to be selective and done punctually unlike HL. Calls rather clunky. Tax information not good. Good if you know what you want.

01/11/2020

In 2019 I have noticed they could not produce price quotes for a couple of securities including an AIM security and for a tracker security dealt on Nasdaq, requiring customer to phone in and try and get a price. In the case of the AIM security I got a quote immediately over Interactive Investor's (formerly TDD Direct) platform and as for the tracker you can get firm quotes for it on the web dealing platforms of at least two other UK retail execution-only brokers. Also problems with email alerts. The interface remains clunky and I now keep the account only to spread broker credit and other risks.

15/05/2019

No problems

30/01/2018

Website very confusing to use and the help system is not much better.

30/01/2018

I liked the terms/cost of the ISA account.

30/01/2018

Easy to see GIA, ISA, SIPP in one place, create watchlists and monitor gains / losses. Both app and website have recently had a positive overhaul. In-activity charge introduced a couple of years back a negative, but this is made up by the low cost of trading.

30/01/2018

This platform is bad for trading and not cheap at all! Display prices incorrectly and the client service is the worst I have ever seen on similar platforms - you wait for 60 minutes to get them on the phone and usually the person answering the call is not prepared and needs to refer to a senior colleague - APPALING client experience! I want to close the account but still struggling to get my money out. Do not recommend it to my worst enemy!

02/01/2018

I had high hopes for the new website, but find it useless. I do wear glasses but do not need full page graphs and tables that are years out of date, I have to use Hargreaves Lansdown to get concise useful data. Data, when working, on the old web site was very useful, with a lot of information all in one place. Classic example of Hutber's Law, for those who have never come across this it is "Improvement means deterioration". In another way when it is not broken, don't fix it.

23/12/2017

Excellent for shares and investment trusts. Very good value, especially if one trades once a quarter or have a token fund holding which both mean the quarterly charge is not deducted. The charge also covers both a share dealing and an ISA account. The website is quite basic but easy to use.

26/09/2017

Familiarity.

26/09/2017

Great rates and customer services have always been good. Website does need improving though as it look quite dated now.

27/07/2017

No comment.

04/07/2017

It's expensive � they've put prices up since Equniti bought it.

04/07/2017

I have it because it is there! I can't be bothered changing. The whole web service is terrible.

04/07/2017

Comprehensive and functional with a well designed website. Reliable service.

04/07/2017

They need to be honest, they need to retain customer service staff so they understand what they are doing and admit when they are wrong.

M

04/07/2017

Good market updates. Would like lower costs.

04/07/2017

Easy to use and trade. Some screens are difficult to understand, more graphs needed.

04/07/2017

It was ok at the time I was looking around as I've not looked elsewhere I am not so sure they are the best

04/07/2017

I like the low charges but needs a better website and more research.

04/07/2017

Needs a better site, searching for investment vheicles is a nightmare.

M

04/07/2017