Hargreaves Lansdown Pension Review

I transferred a maturing pension to a HL SIP Drawdown and have been very happy with the App and investment. Obviously it is fun when things go up and bad watching it fall but all in all the returns have been good and the website and app easy to buy and sell. Research is good but nearly everything comes with "could", "should", "might and might not" caveats, one thing. The charges are known to be high but I haven't yet found a platform that offers a like for like alternative so I consider the charges on the high side because the services are top notch.

04/07/2021

Inability to respond via email or telephone from an outstanding aspect created by HL in December 2020 and their repeated response of a high volume of calls is unacceptable. It was finally resolved in March and will transfer funds to another provider - at my convenience.

09/03/2021

Very disappointed that a company of this size is not offering a Bed and ISA service for the second year running. Last year I could understand but they've had a whole year now to get something organised and failed. Pathetic!

02/03/2021

The 0.45% is quite misleading. If one has an ISA or a SIPP made of only investment trusts and/or ETFs they are respectively capped at £45/year or £200/year, a Fund & Share account is free. Is it that expensive given the area of accessible ITs and ETFs? I do not think so. Any operation is £11.95 for the first ten in a month. I hardly do ten in a year.

27/02/2021

Generally very competent administration, which is what they basically do. The level and breadth of financial company analysis could be improved

27/02/2021

Really disappointed with HL, too much to document but don't believe the hype. Good at extracting payment from you, terrible service and poor performance.

26/02/2021

Extremely poor customer service; when I first started using them they were excellent but there has been a huge decline since Peter Hargreaves left. He has been selling off his shares in HL at huge discounts. That should send a warning to investors. Their charges are very high and they are so slow to respond. They promoted Woodford funds even while their senior staff like Dampier were selling out of them. You can transfer ISA's out for free. It is a no brainer, there are better and much cheaper options out there.

25/02/2021

Too expensive now...0.45% pa is essentially a rip-off.....

14/02/2021

They've cut back on a lot of research, often months out of date. Some smaller tools that were useful have disappeared with an apologetic statement for over a year. Far too expensive for average research and poor for investment trust information. Every article you read comes with their recommended buys shoved down your throat even if it appears to to be a learning article. Never misses the chance to sell you something. Even share trading is expensive in comparison.

13/02/2021

Great range of investments, excellent research and collateral, website and app work well, good (relative in this sector) customer service, reasonable value for small to medium sized portfolios

13/02/2021

I use 2 platforms and Hargreaves Lansdown is far superior in terms of the website and administration but you certainly pay for this. I have gradually moved some of my Isas over to my cheaper second platform and will continue to do so. The continual promoting of Woodford funds certainly made me suspicious of any of their promotions and recommendations.

12/02/2021

Excellent customer service. High overall charges. Poor performance of their expensive Multi Manager Funds

12/02/2021

Contrary to their mantra of providing excellent service, I lost a lot of money last March, when they suddenly, without notice, stopped doing bed & ISA. So I had no chance of using my capital gains allowance. Since that time they have been much slower on the phones (obviously with staff working from home) but no reduction in fees for the poorer responses. And of course, they had Woodford built into several funds...

12/02/2021

Website is excellent, as is the service. I like their phone manner. The main drawback is the cost, but you get what you pay for. One aspect I particularly like is the ability to link accounts. I manage four accounts for my family via

12/02/2021

Hargreaves service used to be better. The call centre staff I have spoken to over the past year or two are significantly less well informed and less helpful than they used to be. Now my portfolio has grown the Hargreaves 0.45% charges are very expensive. I resent this. Their excellent resources are available to the general public on their excellent website and I get nothing extra for paying them more. I tried to switch to Interactive Investor last year. It was a fiasco, partly due to Hargreaves delays. I aborted the process, but will try again.

12/02/2021

Fair to middling The Reviewer is Pre-retirement age.

11/02/2021

Service is excellent.....although charges could be more competitive. The Reviewer is Pre-retirement age.

10/02/2021

If you work online and don't need the backup that HL provide then the costs/fees/commission are quite high ie £11.95 commission on purchases, .45% fee for funds held PLUS a capped fee on shares/IT's held in SIPP's and ISA's. The site itself is mostly very easy to navigate with various, mostly useful, information provided.

06/02/2021

I wanted a consolidated tax statement for US taxes and got in in 24 hours. I had to email to ask as phone call was on hold for longer than I like.. but got result fast on email request! The Reviewer is pre-retirement age.

06/02/2021

Very good service for you and your family and friends/you pay for what you get. The Reviewer is Pre-retirement age.

05/02/2021

V good The Reviewer is pre-retirement age.

05/02/2021

Good website that is comprehensive and easy to use. Research is quite good but I always check other sites before making a decision.... Including their recommendations. Not the cheapest of companies but I have always enjoyed good service.. And that matters! The Reviewer is pre-retirement age.

05/02/2021

ISA wrapper is expensive especially as the amount is growing over successive years. Partially off set by lower OCFs with some funds. Website is easy to use and has several steps to log on so gives good feeling of security. Wealth Shortlist and HL Portfolio Plus were considered positives but losing confidence due to the losses associated with their prolonged affinity to Neil Woodford funds. Seem to be slow to remove recommendations compared to other platform providers. Recently a number of administrative "apologies" received.

01/02/2021

I had 3 reasonable sized accounts with HL for nearly 20 years. Two years ago I transferred my Isa to another company and last year my Sipp and general trading account. I never had any contact from them either asking me why I was leaving or any attempt to dissuade me. A few months ago I emailed their CEO, Mr Chris Hill and made those same points. I am still awaiting an acknowledgement! I appreciate that all companies pay lip service to customer value but this experience reveals the real truth!

01/02/2021

HL shot themselves in the foot with the Woodford fiasco - continuing to recommend right up to the death. Always lauding their analysts, they were shown up and brought into disrepute over Woodford. My confidence in their advice, capabilities, professionalism has been shot and will take years to cover. I expect the same applies for many. They are also narrow in what they do recommend, with way too much in the UK, which has been a drab market since 2016, recommended for income seeking investors. Platform fees are higher than others at 0.45%

01/02/2021

No comment.

30/01/2021

Website very good easy to navigate and loads of information disgusted with their handling of Woodford affair

30/01/2021

Great product offering on-line and via mobile app and good customer service. Very expensive however if you have a large portfolio and invest in funds, more reasonable if you in invest more in investment trusts as fees are capped.

30/01/2021

Dividend Re investment annoying, very slow ie only a 10 day window in the month following payment. They will not offer US or Canadian ETFs. Cannot understand why on excess applications for open offers they work out their own allocation rather than the company’s. Great source of info, watchlists and excellent records and trading history. Mobile app works very well. Costs on two 6 figure ISAs and 8 grandkids small trust accounts very reasonable when only shares and ITs held. Loads of info via email and alerts if requested.

29/01/2021

I have been with HL for two years now, I know they are not the cheapest but I am a complete novice at investing and 75 years old so not all that Tech savvy. I find the HL site extremely easy to navigate and they supply all the info you could want. I have never asked for advice as historically I have found IFAs useless, but HL are really helpful when I ring and patient. The active savings is also useful and I still have a few Bob earning 2.25%. I would recommend.

29/01/2021

HL have a reputation for being a bit expensive but offering excellent service. I think this is fair but they are not always as expensive as they look on the surface... it depends what investments you are holding with them. I focus on Investment Trusts and their charges for holding ITs are reasonable. What is not in doubt is the quality of their service. The web site is easy to use and reliable and if I ever need to call them (and I do from time to time) they answer the phone really quickly and are always well informed and helpful. So - look carefully at the cost but do consider HL.

29/01/2021

Their website is the best but the charges that they levy are not justifiable when set against other providers. I am slowly moving my money out of them and its a considerable sum - nobody has called me to ask why....

29/01/2021

Generally solid in my first year. Have a mix of funds which have had a mix of performance but positive so far. App is OK but not the best to navigate. I am not regularly trading through them so no view yet of costs and charges which may be a little on the high side. Well established name which encouraged me to investigate their funds.

29/01/2021

Whilst they may be at the more expensive end of the market for larger holdings, they do offer excellent service and a very good website and account management. Telephone support is also very good, and staff there are very helpful. I’ve been with them for many years and am still very happy with their offering

29/01/2021

I have been unable to open an account online with HL and as I currently live abroad I was unable to provide their UK proof of bills/address. Their one HD email reply said I should still be able to open an account...but do they pick up the phone? Have they called me back after I've requested three times? They're not interested. So....I have 50K waiting to invest now in their competitor who is interested. My kids have another 50K already in HL which I'll move. My father and his wife have over 500K already in HL which I'll recommend they move.

22/01/2021

Great mobile app for dealing and monitoring, website is good compared to other providers with good info although sometimes telling you about the risks/ rewards but not actually what to do to mitigate them....costs seem high whenever you make a trade due to varying charges, exchange rates and buy sell prices....still not sure how these are all calculated. The Woodford debacle remains in the back of my mind but on the whole it is a great platform

16/01/2021

You get what you pay for - and I am happy with years of service and good process in play here. However, I always wonder why I am paying such a large margin for a service I don't need purely to park my money. Maybe 2021 I will switch... can't fault 'em - the place you'd tell your old folks to keep investment safe.

06/12/2020

good The Reviewer is Post-retirement age.

25/11/2020

Excellent service normally but been struggling of late due to COVID...wait times have risen. The Reviewer is Post-retirement age.

19/11/2020

excellent The Reviewer is Post-retirement age.

15/11/2020

Fine The Reviewer is Post-retirement age.

14/11/2020

It is complicated (I am financially savvy) however, they are on the end of a phone and easy to talk too with any questions you may have The Reviewer is Post-retirement age.

14/11/2020

Lost their Mojo of recent - focus now on profit rather than the client and highest level of client service The Reviewer is Post-retirement age.

13/11/2020

It meets my needs well. I am currently only taking natural dividends as I have no intention of selling any investment during this time of markets in flux. The platform allows me to see easily any dividends that have been paid and I can easily have these paid out to me as and when and if I want. Drawdown was very straightforward, although the timing was literally as Covid was taking hold, unfortunately, and therefore the numbers kept changing vis a vis the 25% cash. The Reviewer is Post-retirement age.

13/11/2020

average - you need to ask questions and check in layman language that you understand their answers The Reviewer is Post-retirement age.

13/11/2020

Service has met my expectations, no trading issues. Clear instructions, actioned drawdown in good time (<10 days). The Reviewer is Post-retirement age.

13/11/2020

Customer service is excellent. I haven't started drawing income yet so can't comment on payments The Reviewer is Post-retirement age.

13/11/2020

No problems The Reviewer is Post-retirement age.

13/11/2020

All works fine but I don’t look at the commission side of it. Probably OTT. The Reviewer is Post-retirement age.

13/11/2020

My drawdown account is managed by Hargreaves Lansdown via their Portfolio Management Service. I pay them a substantial fee to manage the account and for their advisory service, in return I expect to receive an actively managed fund with a good growth record, unfortunately, this is far from the truth. My original investment made over five years ago is showing substantial losses. The performance of their Multi Manger Funds are far from satisfactory. In particular, their HLMM Income and Growth Trust is showing huge loses and has a bad track record (Why is no-one in the financial press reviewing their performance) It is not actively managed. They farm out large trunks of the fund too other fund managers and have even started to invest in i- Shares! As soon as the market starts to pick up I will be transferring my service (Incidentally the performance, over the crisis of my money with Wealthily is showing a far better profit.) The Reviewer is Post-retirement age.

13/11/2020

Excellent service The Reviewer is Post-retirement age.

13/11/2020

Has worked very well. Flexible and easy to change payments. Easy to get through to phone customer service and always seem knowledgeable and helpful. Worth paying for. The Reviewer is Post-retirement age.

13/11/2020

no great problems The Reviewer is Post-retirement age.

13/11/2020

Absolutely perfect in every way. Cannot fault any of it! The Reviewer is Post-retirement age.

13/11/2020

works well The Reviewer is Post-retirement age.

13/11/2020

HL is fab; I am an advocate. The Reviewer is Post-retirement age.

13/11/2020

Very well. I've had no issues The Reviewer is Post-retirement age.

13/11/2020

Good The Reviewer is Post-retirement age.

13/11/2020

Excellent The Reviewer is Post-retirement age.

13/11/2020

Yes service is good. Apart the the Neil Woodford disaster and the high charges haven’t really got a gripe The Reviewer is Post-retirement age.

13/11/2020

Moved to HL to manage two JISA's. Very slow process, website not as helpful as everyone was saying before I picked them (linking to forms that aren't there, not taking payments/top-ups, not as intuitive as I'd hoped) and the app keeps telling me to do things on the website that aren't there. Efforts to resolve via phone are ongoing - I'm into week two of waiting for someone to answer the phone. Hopefully once resolved it will work as expected, but delays mean I've missed some good upward movement in funds I came to them to invest in!

11/11/2020

Woodford

26/10/2020

HL's service and site just works and works well. Although not the cheapest it is all very efficient and their telephone help to any query is great. I am less keen on their selected 'wealth' funds and think some of the selection is flawed and some of their analysis articles are not great (China still an emerging market?. The bottom line is that I moved to them from another provider and find their platform to be very efficient.

25/10/2020

Not the cheapest but overall they are great to deal with. Their active saver option is also a nice addition.

25/10/2020

They are expensive ... but this rather depends on what you invest in. I invest in Investment Trusts within my ISA and they are not particularly expensive if this is your bag. The service is excellent. I rarely need to call them as I do most things online, but when I do they answer the phone quickly (very rare these days!) and are extremely helpful. I was new to DIY investing when I chose HL and I have not regretted my decision for one minute.

24/10/2020

a little more expensive than other sites, but easy to use, app and site. Good customer service..

24/10/2020

An okay platform - could do with improved functionality on app

24/10/2020

While higher than some others, their website is user friendly, provide good research and a fast response telephone service, which is a bit sluggish since the pandemic.

24/10/2020

Expensive and complicated but good range of services

24/10/2020

Great range of services, investment accounts, ISA, SIPP. Extensive fund range with preferential fee structures and comptitive securities dealing fees and a platform which is clear and easy to navigate

23/10/2020

I'm still with them after many years knowing they are expensive but persuaded by their size that at least the money they don't snatch off me is safe.

23/10/2020

Love their website and customer service.

23/10/2020

Quick, simple and great information services

23/10/2020

Service OK but detect potential conflict of interest in relation to their association with Fund Managers and Personal Pension clients The Reviewer is Post-retirement age.

23/10/2020

Brilliant service and website, only downside is the cost. Drawdown was very quick and efficient The Reviewer is Post-retirement age.

23/10/2020

Excellent website and service buy charges are too high

23/10/2020

Good service and it works well giving me confidence my account is safe. Lacks the innovation of old HL, in danger of becoming a bit of a behemoth.

23/10/2020

Very convenient for accessing end of tax year investment report

23/10/2020

Shambles of a firm. Dont believe the hype this bunch are a rip off terrible service once your moneys invested. Worst performing GIA of 3 I have over last 2 years too.

23/10/2020

Although share dealing is I think expensive, no charge for funds. Overall fee structure is not cheapest but I feel, as much as I can, that my ISA and Pension are long term "secure" and how much is that worth?

23/10/2020

rreally helpful - always available either by message or phone call...excellent standard of customer service and enquiries are handled by the person who answers the call...not passed from pillar to post!

23/10/2020

Quality

23/10/2020

Generally good range of service options to choose from.Find information rather scattered when looking to review a particular investment when wanting to see value ,movement over a period of time. App sometimes restrictive over using website so need to use laptop. Miss a critical edge always very middle of the road The Reviewer is Post-retirement age.

23/10/2020

customer service is poor The Reviewer is Post-retirement age.

23/10/2020

Yes they are good but sooooo expensive. Haven’t forgiven then for the Neil Woodford Debacle which cost me dearly.

23/10/2020

Great website and general information and help when you need it..... But not the cheapest provider

23/10/2020

Very knowledgeable educated employees that are v polite. You pays your money...... The Reviewer is Post-retirement age.

23/10/2020

The app has limited functionality and the site isn’t the most mobile friendly so I’ll often put off buying decisions until I sit down at my personal laptop on the weekend, which doesn’t really work given nothing is then live until Monday...

23/10/2020

Their on line service is good and their phone service is equally good

23/10/2020

Generally good but clients totally let down by HL in Woodford debacle. The seemed to run away and took zero responsibility.

22/10/2020

Can work out expensive with a large portfolio

20/10/2020

Very efficient...excellent customer service.Good website with plenty of detail.

20/10/2020

Pricey but great service and easy to use app.

19/10/2020

I like the way I can pick up the phone and talk to a friendly human, straight away. Great easy to use app, that starts updating as soon as the markets close each night. I like the way I can buy and sell funds for free too and trade on the app really easily. All round a smooth experience that helps make investing a no hassle, enjoyable experience.

18/10/2020

Great service (email and phone), good website and mobile app, but all comes at a price. I have to use a "preferred provider" approved by my company, but as soon as I don't have to I will be switching to a cheaper platform (Interative Investor most likely)

18/10/2020

Hassle free, easy to use website

17/10/2020

Service is great,plenty of options on offer to choose from and good value for money.Overall solid

17/10/2020

Good but on the expensive side.

17/10/2020

Mainly very good

17/10/2020

Really good app and when you need to call waiting times are short

17/10/2020

Easily the most user friendly platform Sooo much better than ANY other. Fees may be higher overall I

17/10/2020

As an American I do not do funds, just stock investments and Hargreaves is good value and good service for me.

17/10/2020

Very good but a little costly

17/10/2020

Not the cheapest but good tools and telephone support.

17/10/2020

Still feeling badly let down over their handling of the Woodford affair.

17/10/2020

Relatively simple and user friendly

17/10/2020

Lots of useful performance data and other information on the funds and shares you can invest in through their platform. Though the the information level can be patchy and incomplete for some of the funds/shares. Customer service is very good. Not always impressed by their top 50 picks. Would like to be able to drip feed, on automatic, money into the investment trusts in my pension in the same way that I can for my funds. Fees are higher than many other online providers. The Reviewer is Post-retirement age.

17/10/2020

H&L are a very efficient and professional provider with an extremely good platform where you can have all of your financial products in one place which are easy to manage.

17/10/2020

total costs are difficult to work out but probably no different from other platforms.Telephone service is 1st class

16/10/2020

Easy to navigate website but lost some confidence in the brand due to the Woodford saga and directors paying themselves big bonuses

16/10/2020

Excellent website, just not as cheap as some platforms

16/10/2020

Good range, quality service but at a price point these days that’s unjustified

16/10/2020

I have a sipp with these people and my gripe with them is cost, when you compare them with the other players in the market. Also when you choose a tracker fund this does not come under the umbrella of the £200 max charge per year for your sipp which would be a game changer for me as I am now considering transferring to ii. These people charge £240 per year a very tempting offer.

16/10/2020

Super website. Excellent communication. Confident about the quality of information. Slight expensive platform charge.

16/10/2020

Very good ap... but very expensive if you have over £100k in funds

16/10/2020

Quite organised. costs are a little on the high side if you are only using their services online ( and I am). I am very loyal to them but they could quite easily reduce their pricing structure in the face of stiff, and getting stiffer, competition from the new kids on the block, without harming their profitability.

16/10/2020

Used to be excellent. Now to long to answer and certain things needed doing on my account and needed to be reminded 3 times

16/10/2020

Like many platforms and IFAs they promote funds (unit trusts/OIECs) over Investment Trusts, which can offer superior growth/return at less cost and (in the property sector) less risk. Their explanation for this is biased to the former because they derive greater revenues. Charges on ITs held in SIPPs and Stocks & Shares ISAs are capped at £200pa, Fund & Share Accounts are free of charges. The website is comprehensive (NB, the above caveat) and well presented. Cost of advice is expensive and model should be modified to time/cost base. Portfolio transfer out times are ~3-4 mths due to Covid constraints and volume of business. Reputation took a hit post Woodford and still has a way to go to restore confidence, e.g. in recommended fund lists. It will take a while. Improved management oversight (internal, and by FCA) needs to be seen, and demonstrated.

16/10/2020

The website functionality, ease of use, depth of available nformation and opinion is fab. The ability to get a human to respond to queries on the phone or via online messaging, is fab. HL is undoubtedly a top class organisation and it offers great value.....you get what you pay for.

16/10/2020

The Good: Basic functionality but it works. Good fund selection. Reasonably priced. The Bad: can't change DD date. Need at least £100 to invest invest in a fund. Trading cycle not the fastest.

16/10/2020

A comprehensive selection of products and an easy to navigate website. The mobile app could do with some improvements and the login in process is more complex than my bank.

16/10/2020

An expensive service but highly reliable and professional. Their telephone service operates well and their online information is up to date and useful. But remember: they do deals with other fund managers so promote them 9remember Neil Woodford? so check other websites as well for recommended funds).

16/10/2020

Reliable accurate service. Not cheap. Ignore their investment suggestions

16/10/2020

Comprehensive, consistent, bit opaque on charges

16/10/2020

Lots of information when they have it, good customer service, but performance data and presentation including cost breakdowns I think is lacking.

16/10/2020

Very good service and great website with helpful information

16/10/2020

Reliable

16/10/2020

First Class

16/10/2020

Great website easy to use. Would be happier if their charges were less and thank god I didn't take their advice to put money into Woodford's fund. Although to be fair they did say that it hadn't performed well of late, which I took as a warning.

16/10/2020

Excellent web site and customer service .

16/10/2020

The biggest issue is the cost they need to drop the price The Reviewer is Post-retirement age.

16/10/2020

They are usually available at the end of the phone and helpful when you get through.

16/10/2020

Looks polished but appearances can be deceptive

16/10/2020

As a first time investor, I found the website easy to navigate.

16/10/2020

If you use Investment Trusts in your savings vehicles then it is not as expensive as the headline 0.45%

16/10/2020

Very good but expensive

16/10/2020

Great website easy to use, phones always answered promptly, Active savings are a great help, easy to set up, and feels very secure. Probably not the cheapest in town but worth the extra, having said that I have not used another platform.

16/10/2020

Used to have swift, helpful customer service. Now slow and unhelpful.

16/10/2020

I am a complete numpty and novice when it comes to investing but have found HL website to be easy to navigate around, the Wealth 50 funds (which is probably 70 now) most helpful, and the Active Savings great. I joined about 2 years ago at 73 (so approaching middle age) and am probably about 11% up now on my investments (this could be down to luck) if you need any help the phones are always answered promptly by young people who seem to know what they are doing. HL is probably not the cheapest platform out their, but M&S is probably not the cheapest shop in town either, but I like there food.

16/10/2020

I know they are on the pricey side (which I forgot about until I bought some shares last week and almost had a mini heart attack :) but the quality of the service, ease of use of the App and website and general depth of info they provide is stellar and I feel comfortable using the platform as a result.

16/10/2020

Efficient website. Plenty to invest in. Neber had a problem in over 15 years.

16/10/2020

Have found hargreaves service straightforward, comprehensive and efficient. But the cost, now that my portfolio has grown, is painful and unjustified. I tried to move to ii but the transfer process turned out to be clumsy, lengthy and damaged my investments. In the end I abandoned it and stuck with Hargreaves despite the cost.

16/10/2020

Service is reliably solid. Intelligent and prompt phone convos, refreshingly normal as opposed to dead-eyed scripted tedium. Articulate people with highly professional manners. I know they are not the cheapest but you get what you pay for, and importantly for me there are no extra charges to factor in for each, buy, sell, switch, drawdown withdrawal etc. For me it is well worth it. And I have complete confidence my money is safe.

16/10/2020

I have a sipp with them. They are very easy to reach by phone and their advisors are very helpful. The Reviewer is Post-retirement age.

16/10/2020

They're expensive but ok

16/10/2020

Pretty good but charges too high

16/10/2020

For a novice like me the telephone contact was very useful. Patiently explained what I needed to do to sort out my transactions etc.

16/10/2020

Easy to use and see performance but slightly expensive.

16/10/2020

H&L have very good customer service and online service will answer your questions and action any requests effectively. They are more expensive than other platforms but the have a lot of research toolset to assist you. Great updated information in relation to what is happening in the financial markets and current news.

16/10/2020

HL have a very easy website to navigate and are well known, so if you are investing £1,000s of pounds somewhere, and you want to have reassurance that it is safe, HL are a good start. (Yes the actual investment could go down, but HL aren't going to run off with your money). They also have a vast selection of funds, investment trusts and shares, which some of the other platforms do not have on offer. BUT they are expensive on charges for funds (that's why their website is so good, possibly), but charges are resonable on investment trusts. They dropped exit fees last year, which makes them better to deal with, but if you are just interested in trackers/ETFs rather than looking at doing the odd trading during the year, then they probably aren't in the 'top tier' of choices to look at

16/10/2020

I don’t think it’s the cheapest option but it had the easiest sign up for a LISA and the app is constantly being improved. Currently now showing live share prices as well as daily helpful news I think it’s one of the best.

16/10/2020

Very helpful staff who explained all the issues.

16/10/2020

I've always found HL to be efficient and offer an excellent range of products & services.

16/10/2020

Always answer calls quickly and seem to know what they are talking about. Charges a bit on the high side but paying for all the info on website which sometimes I find a bit overwhelming.

16/10/2020

User friendly. Excellent range of funds to choose from for your ISA. Good regular communications. Perhaps a little expensive. Could do with adding more dedicated positive impact equity and bond funds.

16/10/2020

Great service and helpful, knowledgeable staff, but on the expensive side. Online resources are best of breed. The Reviewer is Post-retirement age.

16/10/2020

Generally very good, a bit pricey the more you invest and their reputation has been a bit tarnished because of the support for Woodford when it was going down the pan

16/10/2020

Good fund choice, easy to buy individual shares but costly compared to some others. How they calculate growth on overall portfolio is very confusing and not transparent.

16/10/2020

Great website backed up by an impressive telephone service. Wide range of products (including new issues), all easy to use. Costs are reasonable. Overall, a first rate package!

16/10/2020

Customer service and ease of website keeps me on track - no complaints. Flat fee for a portfolio as large as mine makes it very very inexpensive overall for me to hold shares and investment trusts. Funds, a bit less so- but I don't mind paying for the service they provide.

16/10/2020

It feels very old-school like it was designed for a grey monotone world. It needs to work on making investing more accessible. The way you search for investments and the way they are displayed oftentimes makes it hard to navigate. There's a focus on selling you HL recommended products as opposed to what's best for your personal financial situation.

19/09/2020

Awful company!!! Their entire business model revolves around a bunch of kids with posh accents who are frightfully nice on the phone but the service is dire and the prices exorbitant. After three years of endless complaints, HL asked me (sorry, told me!) to move my millions elsewhere. What sort of problems did I have? Transfers incorrectly identified, bank transfers sent abroad without beneficiary's details, delayed purchase of shares with dividends etc. It is very clear that the customer either accepts poor service - where mistakes are deemed inevitable - or they do not want your custom!!

16/08/2020

Awful. Bad advice and terrible advisor. Expensive.

14/08/2020

I have a £85,000 portfolio which does not contain much value in UNIT TRUSTs. All my holdings are INVESTMENT TRUSTS or company shares. In spite of the BORING report, I find that at about £50 per annum, the charges are competitive with any other provider. Services during the current pandemic are restricted, particularly as far as not being able to add paper share certificates to my account.

20/07/2020

Since HL changed the web site in respect of searching for funds in various categories its become very labour intensive and time consuming to use, in fact its awful.

08/07/2020

A bit pricey for high value portfolios but very good website and customer service, except for one serious mistake which they rectified quickly and at no cost to me, and Woodford debacle means that I would never use them again.

29/06/2020

Your review says it all. I have no experience elsewhere and as a customer for 15 years but got burned by their garbage Wealth 50 advice they cravenly ground out ref Neil Woodford. Service response has been badly hit by Covid. Having used them for so long I feel a bit trapped. The shine has definitely gone off this company for me.

18/06/2020

I’d like to pay a flat fee, not a percentage to manage my money. Why should my fees be so much for the same service as someone who has a smaller portfolio? I was once told by an estate agent that he wouldn’t get out of bed for less than 1% commission. When I pointed out that houses he was selling varied by vast amounts, it was clear he was getting less than 1% of the commission earned on a large house when he sold the cheaper ones. Same applies to the billionaire Peter Hargreaves.

14/05/2020

The website and mobile app are outstanding for viewing at a glance the performance of your portfolios and individual holdings. I use two other platforms and you really have to dig down to get performance - they pale in comparison. Yes it’s expensive regarding charges for holding funds/unit trusts, which is why I mainly hold shares and investment trusts. They were very good at chasing my pension transfers into my SIPP when the existing providers were dragging their feet.

28/04/2020

As others have said good service, responsive to queries and very good website, but a bit expensive.

05/03/2020

It's a bit pricey but you can always talk to an adviser, I like that.

29/02/2020

Excellent website with some interesting fund and share recommendations but after the Woodford fund debacle my trust in their recommendations went down as they are obviously biased. Service desk is excellent-quick and efficient. One big error made last year when they sold my entire portfolio for some unknown reason! They admitted their error and offered me compensation for my distress but it has made me wary. Their charges are high and I may well change provider as I only make any portfolio changes infrequently.

25/01/2020

Bit pricey for holding funds and charges for buying investment trusts infrequently are £11.95. However the customer service and info is first class... Very efficient. Website is good, very comprehensive breakdown of your holdings.

24/01/2020

The best thing is the quality of their customer service team. You can nearly always get straight through to someone who knows what they're talking about. They have been very helpful with transferring a DC pension into their SIPP, chasing the other provider who was being very slow. It makes the slightly higher charges worthwhile. My one negative is their marketing hype about the best funds to invest in - I ignore it now. I was also taken in by the multi manager funds until I realised I was paying another layer of management fees.

23/01/2020

All very straight forward so far. Their App is more intuitive than some.

23/01/2020

Provide a quality service both via telephone and online. Starting to look expensive in the overall marketplace for whats offered.

23/01/2020

Overall a very good provider with a wide range of domestic and international funds. You can also buy shares directly for a relatively small trading price. Additionally I am impressed with the app offering which easy to use overall 5 stars.

23/01/2020

Good choice. Effective platform. Improving.

23/01/2020

I have found Hargreaves Lansdown to be more of a front than substance. They have made mistakes on my account in buying holdings TWICE and trying to walk away from the issue. That said if you push them on their costs they will make adjustments if you have a substantial portfolio. In short I am happier to be with a large market leader albeit with its foibles with reasonable costs.

23/01/2020

Very good customer service and range of investment products but not the cheapest.

23/01/2020

Visible and clear layout, helpful commentary and is user friendly (particularly the mobile app) for on-the-move checking balances/investing in funds. Perhaps only negative is the cost to invest and the web version of the website seems quite outdated / less flexible than the app.

23/01/2020

Have a LISA with Hargreaves - website is a bit dated, especially if you are comparing to modern banks and financial institutions' sites, however Hargreaves is traditional. It has a variety of investment options and regularly updates customers on changes. I feel secure with my LISA being held with Hargreaves, against all other LISA providers.

23/01/2020

Great service, but slightly expensive. Telephone support is very good. Investment choice is excellent. Execution is always spot on.

10/01/2020

Truly excellent service. They always answer the phone promptly and all the staff seem extremely knowledgeable and friendly. All correspondence has been good too. The website is simple, intuitive and very easy to use. The downside is the cost. You get what you pay for, and in this case, you pay for this excellent service. I think it’s worth it, because I am managing an account on behalf of others, and the ability to link together all my family’s accounts is an absolute godsend. If you want to manage more than one account, this is the provider to go for.

06/01/2020

HL gets a lot of press both positive (feature-loaded, huge, leader of the pack, got everything covered etc) ad nauseam but also negative (too expensive, too up-itself to be trusted, way too much junk mailing and pestering) but it still manages to be a bench-mark. Their "buy this fund from us instead of our competitors and save on fund charges" is highly irritating - Yes, like about 0.05 % saving. Having said that, and I'm sure hundreds of others have already said similarly, HL is very well presented. Just a pity it can't give small investors a bit of a break on charges. I'm leaving, maybe!

05/01/2020

Great website and customer service. Expensive. I'm moving to Interactive Investor. The performance of their in-house funds are poor and the Wealth 50 is very middle of the road. They don't push investment trusts enough... for obvious reasons!

03/01/2020

Great company to deal with but slightly pricey, however you get what you pay for.

03/01/2020

Poor and unethical behaviour over Woodford funds, including, inter alia, head of research managing to withdraw "his wife's" holdings just before the door slammed shut for other investors. This would be the same Head of Research who asserted that they were long-term investors, when justifying keeping Woodford funds in their Wealth 50 list. Slow dividend reinvestment at odds with other platforms.

06/12/2019

I've been with HL for almost 20 years but the last 3 years have been less profitable for me. One reason might be a culture change in the company.

25/11/2019

No comment.

24/11/2019

Excellent information, customer service and transparent costs.

20/11/2019

A good help desk and good website, but ultimately one is looking at the quality of the investment advice. Hargreaves Lansdown bigs up its analysts, that they are talking to its relatively small group of highly recommended fund managers regularly, as part of their overall research. Hence, one is bound to wonder how they were still recommending Woodford at the time of fund suspension, when, from info that came out in the press over succeeding weeks, the man on the street would have known to avoid the fund. So bad by HL it undermines everything else. Platform charges are at the top end of the industry @ 0.45%.

20/11/2019

Phone app is very clear and easy to use. Buying and selling shares just takes seconds. Active saving facility looks to be very good as well (early days). Phone is always answered in seconds as well.

19/11/2019

This is just one of the platforms which I use. Over time its generally suited me well, but I have had to open accounts on other platforms where I can research companies better, see level 2, read blogs, short, etc. I think that as a simple investment platform it's fine, but if you are serious about investing and trading you are going to start seeing the gaps. To be honest I have not found a single platform yet that does all that I need it to.

16/11/2019

No comment.

15/11/2019

I am afraid I have no experience of other providers so cannot gauge how good or bad they are all. I can say is everything is very easy to set up and run, someone always answers the phone quickly when I call and they are very helpful. I am thinking of trying another provider to get a comparison, and look forward to reading some reviews when they are all in before I decide.

15/11/2019

Except for Woodford, obviously. Waiving fees on Woodford latterly is fine but probably not quite enough to restore their reputation.

15/11/2019

Excellent administration and website, the overall service if you have money spread over different accounts e.g. ISAs, SIPPs etc. is quite expensive.

09/11/2019

The best thing about Hargreaves Lansdown is the service. Their phone advisers are very knowledgeable, and proactive. I recently transferred a DC pension from another provider, who was problematic to deal with (and incompetent), but HL helped me drive the transaction through. Transactions are straightforward, e.g. it was relatively easy to set up a regular drawdown payment. My only criticism is that in the early days I believed the marketing hype in their newsletters about where to invest, especially the HL multi-manager funds, where you are effectively paying double management fees. I ignore it now.

08/11/2019

I like the platform and find it easy to use. Telephone help very good if needed. I read their fund info... but also research using other sources before making a decision. Never placed much emphasis on their "Best Buys"... and after recent events, it seems they now have some work to do before regaining my confidence! It is more expensive than other platforms and, as a "fund only" investor, I am not too sure it is worth paying the premium.

08/11/2019

Platform fees for bigger investors are high but offset by lower charges negotiated with some fund managers. Service is excellent and the website is a comprehensive source of information. Above all Hargreaves Lansdown Asset Management offer an excellent choice of funds and switching is easy. The ability to invest in the best funds (often not offered on some platforms) is more important than small differences in platform fees.

31/10/2019

Having had an ISA with A J Bell, I can certainly state that Hargreaves Lansdown (HL) are better service-wise, and most importantly they have the size to negotiate really worthwhile discounts from many of the best fund managers which are then passed on to customers in full. Also, the HL call centre is so much better than any other call centre I have ever used. Their staff always seem to be fully trained which I cannot say for the likes of BT, John Lewis or A J Bell.

15/10/2019

Great service - a tad too high on the platform fees for the long term investor and especially so when the portfolio increases over the years.

18/09/2019

I opened a small Stocks and Shares ISA with Hargreaves Lansdown to check them out, thinking I may wish to transfer my reasonably sized SIPP to them. Having changed my mind (for reasons below), I ended up selling the ISA holdings and requested a cash-balance-only transfer to AJ Bell. Now nearly four weeks later, they have still not managed to do this (or even tried?), and fail to answer secure messages and e-mails on the topic. Their charges are completely unjustifiable, their iPhone app is weak, the website is dated and clunky, and the customer service has so far been appalling. HL is best avoided in my honest opinion :-(

09/09/2019

I have 3 separate accounts within HL holding both shares and Funds. My view is that their charges are high and for what they actually do for you, its really difficult to understand why they charge so much just for holding accounts which my money is invested in. Also their rates for Cash holdings are dismal. I feel Hargreaves really needs to ask themselves whether they feels it is value for what they offer . . . I do not think so.

23/06/2019

No comment.

13/05/2019

Impossible site to access - very difficult to have all details to hand when trying to manage different accounts and access is required infrequently. Customer service is completely useless. Time to move to a cheaper provider

02/05/2019

Very good service but hypocritical in their bragging about the fund discounts they get whilst ignoring the circa 65% profit margin they make on thier platform fees!

19/04/2019

We as a family are very happy with Hargreaves Lansdown's services. Whilst some say that they are a little expensive, platform fee wise, those critics nearly always fail to point out that special fund manager's charge discounts available on over 50 funds are substantial, but not for the likes of greedy Fundsmith! This means that the maximum HL platform fee of 0.45% can typically have a 0.35% special fund manager's discount which is only available to HL customers, so making a really typical net charge of just 0.1% pa, and that is nothing at all given the high level of service provided by HL.

19/03/2019

One even gets a virtually immediate and personal answer to one's telephone query! Incomparable and brilliantly managed company - apart from the fact that their costs are opaque. But the answer is to buy the stock itself; the dividends and/or capital appreciation could easily cover them,

03/03/2019

Customers with larger portfolios can negotiate with HL to reduce fees. Also discounts on some well regarded funds (Lindsell Train & Royal London for example) bring TOTAL costs down further.

01/03/2019

No comment.

25/02/2019

If you have any interest in financial matters, you could spend your life reading the website, it's a mine of information. Can be hard to find information you are interested in - like charges. Telephone helpline always great though. Charges are high but service info etc is brilliant. Performance of own funds poor this year.

16/02/2019

Brilliant website and customer service when you phone them, can’t be faulted, except on cost. Seems strange how they go on about reducing fund manager costs, especially with their new 50 recommended funds, but their costs remain resolutely high.

16/02/2019

Hargreaves Lansdown has an excellent site, with lots of information for buyers and its staff are uniformly helpful. That said, it is also very expensive and I increasingly wonder if my very boring basket of index trackers and investment trusts might be better placed elsewhere. So far inertia has won but I anticipate that this might well change soon.

15/02/2019

I endorse all that Boring Money has said about Hargreaves Lansdown. However, if you choose to invest in Investment Trusts only, then HL is excellent value for money; annual charges can be sub £500 pa. The .45% platform fee is what kills the OEIC/UT proposition.

31/12/2018

No comment

19/12/2018

suberb app great customer service. scrap inclusive pricing for lower annual charge

19/12/2018

quick response to phone calls queries answered promptly Loggingonseemssimpler than with other companies. reduce charges

19/12/2018

Simple ease of access. Speed

19/12/2018

Good website. Plenty of easily available informatio

19/12/2018

efficient, competent and, as I mostly invest in investment trusts, inexpensive. nothing!

19/12/2018

Simplicity

19/12/2018

Functionality of the website/platform. Nothing I can think of.

19/12/2018

charges can be reduced for small investors

19/12/2018

Very polite and fast to answer the phone. Simplify the costs

19/12/2018

Website. Having to pay £25 if I close one of my funds!

19/12/2018

Website easy to navigate, can hold both funds and individual shares. Cost of holding stocks and shares isa

19/12/2018

Good service. Cost - too expensive

19/12/2018

Thorough coverage and availability of investments. Good write-ups and articles. Very efficient website. The plaform fees are punitive for the average small-Joe investor like me. I do not like the special fee discounts idea at all. Makes me suspect that they are being fed "sponsorship incentives" by favoured fund providers regardless of the performance quality of the funds concerned. I'd rather have a lower platform fee. Also, I don't like being marketed at all the time. The snail-mail bumf they send out must be quite costly and it goes straight in my shredder.

19/12/2018

Simple to use. Excellent service. The website for SIPP doesnt look great. It could be more polished

19/12/2018

Everything is very clear and easy to find on the website.

19/12/2018

Like the ease of use. Would improve charges for inactive accounts

19/12/2018

After 25 years with Barclays Stockbrokers, I migrated to Hargreaves Lansdown. A breath of fresh air. A named contact to deal with during migration. Easy to read contract notes. Excellent website. Easy navigation. Dividends paid with the name of payer. Similar to Barclays Stockbrokers before 'Smart Investor', whose software designers have downgraded the experience and whose bosses have increased charges, particularly for large investors. My initial experience with HL has been excellent. The transition has been worth it. Particularly impressed with the ability to have a named contact. Well done HL!

13/12/2018

No comment.

09/12/2018

Chose Hargreaves Lansdown for grandchildren's funds. Good structure and choice, and like bundling 4 accounts under one login.

25/11/2018

HL Website is easy to navigate and to get to where you need to be is fairly intuitive. Plenty of information about each fund. Reduce the fees for smallish investors!!!!! HL's opinion on some funds seems a bit stale. Not sure that the HL Select range is any better than the herd. I was encouraged to become a customer by a media article and by Holly Mac's reviews.

14/11/2018

Very professional approach and informative with very good staff and implementation of action. Costs of investment, trading etc are somewhat high and the language used on the website can be too complex for many purposes. Some surprising omissions from the top 150 investments e.g. Fundsmith. Encouraged to become a customer by the website, good customer service, and a media article (e.g. online/magazine review).

07/11/2018

No comment

03/10/2018

Happy to use this company - well-known and generally the 'go-to' source used by the media for market statements. Not the cheapest - but reliable and easy-to-use web tools make tracking your investments very simple.

13/08/2018

Its quite a good product and the website is pretty easy to use. The downside is that obtaining advice on investments can be quite expensive and is not always very much more than you could obtain yourself. HL is a very successful product overall and my investments there have generally proved to be worthwhile and some have proved to be really good.

10/08/2018

No comment

10/08/2018

Yes they are expensive; however, in proportion in pounds and pence the difference between the cheapest and Hargreaves Landsdown is IMHO worth paying for a professional, safe and reliable platform.

03/03/2018

Excellent for shares,PIBs and trusts due to dealing costs. Not so good for funds due to management costs.

06/02/2018

Expensive if you only trade in funds, no cap so at 0.45% management costs a £100K portfolio would cost £450 each year. Using it for your own choice share portfolio, with low online dealing costs and the 0.45% capped at £45, makes it one of the cheapest if you trust your own judgement, deal infrequently and are willing to hold for years not days.

30/01/2018

Can be very expensive if only invest only in funds, for example £100K @ 0.45% management charges would cost £450 each year. On the other hand using the ISA to hold your own share portfolio, with HL having one of the cheapest online dealing costs and the 0.45% charge capped @ £45 makes it one of the cheapest in the long run, especially if you hold onto stock and infrequently trade. However you need to be confident in your own stock picking ability and be prepared to hold.

30/01/2018

It works and I feel they will look after my assets. They are big enough to give that assurance but the service has remained that of a small company that actually cares, and not corporate that pays lip service with jargon and platitudes. It could be cheaper, but I'd rather pay a bit more for the peace of mind, after all it took a long time and lot of hard work to earn the money, so I don't want to cut corners now.

30/01/2018

Relatively easy to use, good information, various levels of advice if needed, clear website, excellent customer service.

30/01/2018

Extremely helpful and ease of using website.

30/01/2018

Website is informative and clear. Transaction fees are OK and transparent (I think!). Clear documents from transactions and 6-monthly summary.

30/01/2018

Easy to understand website.

30/01/2018

It feels slick and professional to use. Very easy to navigate the website to buy and sell and gain advice.

30/01/2018

I wish that some of the investment terms were explained better. It can still feel like a closed world to the newbie.

30/01/2018

Accessibility, ease of use of website. Staff always available at end of a phone line to help with a query.

30/01/2018

Good service and easy to use web site.

30/01/2018

Feature-rich website, tailored reports. Improvements could be lower charges (0.45%) and more robo funds available.

30/01/2018

One of the few to offer a trust fund account.

30/01/2018

I always speak to a knowledgeable person.

30/01/2018

Excellent customer service and reasonable charges, if you don't invest in funds. Expensive if you invest in funds - so don't! Would improve if they published an annual summary of charges they have made with a breakdown of them. At the moment they just give separate lump sums each month for each account and you have to work through the full list of transactions each month to extract them.

30/01/2018

The service is great but expensive.

30/01/2018

I haven't been with them that long but I like the website, lots of information available and it's easy to trade.

30/01/2018

Usually deal with issues quickly and efficiently, although recently there has been a drop off in service levels.

30/01/2018

Good for consolidation.

30/01/2018

Very easy to use website, extremely helpful service desk. They may be more expensive, but it's worth it.

30/01/2018

Good website. Ease of use.

30/01/2018

It's taken me a while to find the right options on their site, e.g. when making pension contributions from my company. They seem to be releasing new functionality frequently to fix things though.

30/01/2018

Ease of operation, clarity of information and website all very good. Costs for larger deposits relatively high.

30/01/2018

Everything works very well. They answer questions quickly and efficiently. They are proactive about advising on corporate actions.

30/01/2018

Good financial size, ease of access.

30/01/2018

No complaints about this lot.

30/01/2018

A human voice at the end of a telephone and the subsequent timely action to query / request.

30/01/2018

Good service and lower charges if trading little.

30/01/2018

Clearly one of the best providers.

30/01/2018

Easy to use website with plenty of clear information. The staff are very helpful when I call.

30/01/2018

Lower cost.

30/01/2018

SIPP and ISA fee of 0.45% far too high.

30/01/2018

Service is excellent and the website is dependable. My only issue is I realise they are relatively expensive compared to peers.

30/01/2018

No comment

30/01/2018

Very easy to use website, I don't have to look too hard to find the information that I need. I feel that the charges are higher than they could be.

30/01/2018

Easy to contact by phone.

30/01/2018

Efficient service, good website. Their fees of 0.45% of funds are really ridiculously high these days though - one of these days it's going to bother me enough to start transferring funds away from Hargreaves Lansdown.

30/01/2018

Online account very quick and easy to access. Account details very clear. Happy with their service.

30/01/2018

More coverage of investment trusts.

30/01/2018

Strong online offering, but far too much email and postal correspondence, which is rarely relevant.

30/01/2018

Comprehensive service and very good website but a little pricey.

30/01/2018

Quick answers to online questions. It is not 100% clear what my return is after charges.

30/01/2018

They always answer the phone quickly. Sometimes it seems like a student has answered without the correct experience to answer my query.

30/01/2018

Excellent customer service + good website. LOWER COSTS !!!!!!!!!!!!!!!!

30/01/2018

Comprehensive investment information, but they send me too many publications.

30/01/2018

When I feel I have to ring them they are very knowledgeable, competent and helpful. The website is good for information e.g. You can get performance (Morningstar) of funds over many years to compare. I find buying stocks rather a complicated process but I am more used to the old TD Waterhouse site. This service could improve if they stopped bombarding me with paperwork urging me to invest in their Vantage ISA or whatever that is.

30/01/2018

Range, price, and service.

30/01/2018

Ease of information and trading.

30/01/2018

Online investment information is great.

30/01/2018

Extensive research information and ease of operation for the website.

30/01/2018

Knowledge, quality and responsiveness of customer service.

30/01/2018

Prompt online service for simple queries. Slow postal response to anything more complex. Staff need to be more proactive during the process of transferring pension funds in.

30/01/2018

Good fund advice, good site to see how my funds have been doing and easy to buy and sell small or large amounts.

30/01/2018

Excellent service, but need to drop their charges.

30/01/2018

No comment

30/01/2018

Excellent website which enables quick access to ISA account, checking on other funds, trusts etc, research and up-to-date information. A lower management fee would rate 5 on value for money rating.

30/01/2018

The clarity of web pages and access. Ability to look up tables of funds same as for shares.

30/01/2018

The website is really easy to use, email replies are very prompt, account charges are too high.

A

30/01/2018

Services very good. Pushes the average person to buying into Wealth 150 which contains some very poor funds. Too much concentration on increasing their business. You need to be savvy to not take the articles/ research as gospel. Should target fees at investors needs, rather than the whole package, allowing customers to tailor the information they require.

30/01/2018

All very easy to operate but good customer service on the phone if you have any questions.

30/01/2018

Good research/analysis, ease to use.

30/01/2018

Easy to use, good service.

30/01/2018

Good basic reporting whenever required.

30/01/2018

Too expensive.

30/01/2018

Good telephone back-up to web facilities.

30/01/2018

Great website, responsive and educated customer service and low SIPP cost. What I don't like are their investment suggestions which are aver cautious.

30/01/2018

The funds are well explained and there are plenty of helpful articles for those starting out in investments.

30/01/2018

Jargon free, easy access to accounts and a good mobile app to keep an eye on investments.

30/01/2018

A human being answers the phone!

30/01/2018

Best service. Could be improved if fees were capped for funds as they are for ITs and ETFs.

30/01/2018

Very efficient polite and informative well trained staff.

30/01/2018

Website is the best I've seen in the industry. Telephone operators are good and actually check with their superiors if they are not sure of the details I require. Their rates are expensive - that is the only reason I might change platforms.

30/01/2018

Reduce costs.

30/01/2018

Like - lots of information and data readily available. Improvement - completely inflexible. If your need falls outside the Hargreaves Lansdown scope, they will run in circles but not help.

30/01/2018

Likes: it's so easy to deal with. Online experience is slick and lots of helpful information and insights. Email updates are good and engaging. Could be slightly better on costs.

30/01/2018

Bonus.

C

30/01/2018

Expensive.

30/01/2018

Good website with lots of information.

30/01/2018

The website is very good and relatively easy to use. You can quickly set up regular savings and the amount of information available is extensive. However, I gave it a low recommendation score because of its costs. They seem to stubbornly refuse to lower their costs on the basis that they offer such a good website. That may have been a valid statement a few years ago but now there should be no excuse in being able to reduce their overall costs and with a 25 pounds exit charge per fund its not cheap to move away. For that reason I have moved a lot of my investments into investment trusts which has a maximum amount per year they charge rather than it being on a percentage basis.

30/01/2018

Great information and easy to use website. Good customer service and trustworthy name. I have already recommended them to friends. I don't see anything in particular that I'd improve. Lower charges would of course be nice.

30/01/2018

Like: the web site is easy to use, feels as if it has the right level of security and is reliable. The telephone and email customer service is responsive and helpful. They offer a very broad range of investments. Improve: if you hold funds, their charges are too high and it is annoying that they do not add all of your accounts together to give you the benefit of reduced tiered charges. Their research is not particularly insightful. The reports / analytics could be improved.

30/01/2018

Charges are relatively low but could be less.

30/01/2018

Website is easy to use and customer service is very good.

30/01/2018

Bad costs and website.

30/01/2018

Comprehensive, good response to queries... in terms of content and time.

30/01/2018

Lots of information and research regarding stocks and shares.

30/01/2018

The website is pretty easy to navigate and I don't have to contact them about anything. I haven't had any problems in the 6 months I have used them.

30/01/2018

Easy to use, and the website is easy to navigate. There is huge amount of information on hand to help inform decisions and they have a strong reputation.

30/01/2018

Good app and low charges.

30/01/2018

Their website is great.

30/01/2018

Good website, friendly and efficient helpline, lots of proactive communication.

30/01/2018

Been with the company for over 15 years, never had any problems with them. Easy to get in contact with, and the website is excellent, I can't think of any negatives.

30/01/2018

They should lower platform charge and stop over-promoting their own funds.

30/01/2018

The website is clear and easy to use, it was very easy to set up my SIPP and ISA. The research information available on the website is really useful and the customer service I've experienced when I've contacted them has been efficient and professional.

30/01/2018

Phone answered promptly by a human who understands what I need. The website is superb. Charges are far too high for holding funds in reasonably large portfolio and are levied on each type of account rather than overall total invested across all accounts.

30/01/2018

Cheaper dealing costs.

30/01/2018

I've had glitches on the website where drop downs would not work.

30/01/2018

Total costs should be made clearer.

30/01/2018

Cost effective.

30/01/2018

Innovative (they have Bitcoin ETFs!), amazing service and great website.

30/01/2018

Easy to use app. Their fees are high and they spam you with mail in an attempt for you to transfer them more money or securities.

30/01/2018

I like the wealth of information it provides.

30/01/2018

Good website with lots of resources and it's user friendly.

30/01/2018

Great website and good service if you phone them.

30/01/2018

I'd like to see a detailed breakdown of % achieved each year not just an overall figure.

30/01/2018

Easy to understand and use, plus well performing own funds.

30/01/2018

Great app and fund selection. Improve: make better fund comparison tools.

30/01/2018

Prompt dividend payment and live share dealing.

30/01/2018

Very good customer service. Website and apps very good. Better charging structure to make it cheaper to hold large accounts in funds would be good - uncapped 0.45% platform charge on funds make large accounts costly so good for shares, ITs and ETFs. Fund platform fee applies to all accounts uncapped as far as I know.

30/01/2018

It works!

30/01/2018

Easy to understand and good call centre customer service.

30/01/2018

The level of research and articles/information is very good. The website and apps are very user friendly and clear.

30/01/2018

Customer-centric, with a good combination of online info and tools to help you manage the account.

30/01/2018

Discounted prices and investment insights.

30/01/2018

Large range of products. They give discounts on fees (apparently). Could improve the settlement time for paying dividend cheques.

30/01/2018

No comment

30/01/2018

The range of ETFs, but the trading fees are very high.

30/01/2018

No comment

01/01/2018

No comment

02/11/2017

The Ford car of investing! But I'm really against it for three reasons: 1. Lots of charges on different parts of the web site: capital account, income, SIPP charges on the main account, more fees gone from your loyalty bonus which didn't even show on the web site... they just go on and on. So the charges need a three-page spreadsheet, capital, income and merged to work out what's going on. 2. I've always felt the charges are high, especially for my small SIPP. 3. They pay dividends to your bank account automatically, about one month after receipt and net of fees, but didn't pay out the capital amount when one of my investments was sold.

27/10/2017

Very expensive unless you are a frequent trader.

29/09/2017

They are expensive, but the app is easy to use, fantastic research and customer service. Yes they are expensive, but it is worthwhile.

26/09/2017

Reliable.

C

26/09/2017

I like the fact that they offer discounts on some funds. I like the fact I can see all my investments in one place. It would be good if the staff were better trained as sometimes I do not feel confident in the information they provide.

26/09/2017

Excellent service.

26/09/2017

Very good site to see how your shares or funds are performing. Easy to buy small amoumts of funds and good helpline.

26/09/2017

Easy to talk to when I need to. Share dealing is expensive but information helps balance the cost, but the iOS app lacks some of the information.

26/09/2017

I find their telephone help can be quite patronising at times.

26/09/2017

Research very good. General info/articles very good. Expensive to trade at �11.95.

26/09/2017

They are good but fees are comparatively high (0.45%) so I no longer invest new money with them and am thinking of moving funds away from them.

26/09/2017

It offers a lifetime ISA! Not many else do...

26/09/2017

Simplicity of service and easy things use online and mobile portals.

26/09/2017

Great customer service. ROI presentation should be improved.

26/09/2017

Very user-friendly website, good range of investments, plenty of investment communication. A bit more expensive than some for standard fund/equity investors.

26/09/2017

Too expensive.

26/09/2017

It is costly when compared to the likes of Alliance Trust Savings but far slicker, more online functionality and quick valuations (mobile app). The downside is the amount of marketing junk received and the clear "Woodford" and "HL investment" bias. Being a bit more fund agnostic and independent would improve the experience.

26/09/2017

Website is good. Staff can be frosty.

26/09/2017

Good ease of use, range of investments, and I'm able to call and get help.

26/09/2017

They need to reduce charges.

26/09/2017

Easy to use website, good access to research coupled with information on funds. Good communication and always works.

26/09/2017

It works. I have confidence they will administer my account well, I know that aren't the cheapest but I value the peace of mind and the investment research. Clients seem to be their focus, as demonstrated by the design of their website/app and the fact they have negotiated lower AMCs. I managed to negotiate a lower price which was an added benefit.

26/09/2017

I find the mobile app limited and harder to navigate than necessary.

26/09/2017

Platform is easy to use, with all accounts in one place. Good range of products available. Fees are too high, FX rates are shockingly bad.

26/09/2017

The customer service on the phone is fantastic and the platform is very user friendly. The fees are not so competitive.

26/09/2017

Easy access and not too expensive.

26/09/2017

Top marks for the investment research, Wealth 150 buy list, open architecture and service. Fees are not great, would expect those to come down at some point.

26/09/2017

I like the weekly postage.

26/09/2017

Ability to manage SIPP in a convinient cost effective way.

26/09/2017

SIPP is now not the cheapest in the market.

26/09/2017

Good user experience in mobile and web.

26/09/2017

Easy to read and understand website, very knowledgeable staff but a bit stuffy on the phone when I have called in but tbh I can put up with that. I would recommend them and would give them an 8/10 overall.

24/09/2017

I think this is a good product.

10/07/2017

It all works well. The phone is always answered by an informed human being. No menu of button-pushing and excessive security. Good at administration and quick email responses. The website works simply. No flashy graphics. Paying in and withdrawals very straightforward. Charges are reasonable – if you avoid funds. Charging could be more transparent with a breakdown of how it is arrived at in an annual or six-monthly summary.

09/07/2017

It's reliable in everything it does. It answers emails with hours if I have a query. It keeps me informed. I am more than satisfied.

04/07/2017

Clear and concise information. Good website with plenty of informed research available. Easy to navigate around website and actions are easily/quickly carried out. Good analytical tools. Of course, they could reduce their fees by a margin, but I acknowledge they have a business to run.

04/07/2017

Exemplary service. The website is sometimes a little slow - charges could be more competitive.

04/07/2017

Very efficient and easy to use. However, I asked a question about Income Tax recently and was not given a valued response.

V

04/07/2017

Good information and service, and ability to trade foreign exchanges. Easy website to use.

04/07/2017

Very easy to use. Charges overall at the top end.

04/07/2017

Efficient. Portfolio tracking and analysis is not the best.

04/07/2017

Good customer service. They should lower platform charges.

04/07/2017

The web site and information is first class. The phone service is also superb. Charges could be smaller, although I did negotiate a reduction.

04/07/2017

It is easy quick and efficient. It has more security back up systems than any similar organisation. Want marginly lower fees.

04/07/2017

Ease of use.

04/07/2017

Always prompt action and sound advice when calling for assistance. As always� they need to lower charges!

04/07/2017

It's a bit more expensive than others, but phones are ALWAYS answered. Large range of stocks, ETFs, Bonds, Funds, ITs are available. Occasionally the online share purchase system is unavailable - too many users perhaps?

04/07/2017

Excellent website. Regular e-mail updates. No improvement required.

04/07/2017

The customer service experience is faultless. I transferred my non-SIPP investments to Interactive Investor for its lower costs, transferred back because of poor service. They should introduce capped fees for holding funds, as they already have for equities.

04/07/2017

Comprehensive and efficient.

04/07/2017

Great website, informative and extensive research, and very easy to access expert and informed advice by phone. They are quite expensive for a large portfolio, I'd like them to have better scales of charging for larger portfolios and to combine the charging across products for the same customer.

04/07/2017

Ease of contact - both online and personal.

04/07/2017

Great website, selection of funds, ETFs. ITs etc. Good telephone backup if necessary. Clear charging structure and straightforward dealing. Would like even more choice of fund companies ITs etc. The service is already excellent.

04/07/2017

You can trust them and everything just happens. Could do with reducing costs but you get what you pay for.

04/07/2017

Large extent of information and ready access to all the investment details on our accounts. Could reduce charges further but it's difficult to see what's going to drive that when they have such a large market share.

04/07/2017

Very accessible website, plenty of background info, everything explained well. A (small) reduction in fees for funds and share dealing charges would be good.

04/07/2017

Transparent charges and quick reply to enquiries. Has masses of investment ideas information and Wealth 150 top rated funds.

04/07/2017

Good phone service. Costs need to come down.

04/07/2017

Easy to use. Also good by phone on the few occasions that I've spoken to them.

04/07/2017

Great website, knowledgeable customer service staff, quick response for additional services such as attending AGMs. Needs less implicit marketing of their favourite funds.

04/07/2017

I rate their website highly, have tried others but have not been tempted to move. Good documentation / contract notes and good telephone centre. Have experience of other providers including iWeb, The Share Centre for a family estate and consider Hargreaves Lansdown documentation to be superior. Need to improve cost only.

04/07/2017

It has a good reputation. One of the market leaders. Need fewer items of junk mail - gets on my nerves.

04/07/2017

It'sasy to use. Needs a wider range of online investments.

04/07/2017

Like: quality of website, ability to see the whole family's investments with linked accounts. To improve they need to reduce fees!

04/07/2017

Good name, money feels secure, good website, easy to arrange transfer of funds and buying and selling. Need to reduce costs.

04/07/2017

Overall, it's great value for money and the large selection of investment options they offer.

04/07/2017

Website and mobile app are excellent. Phone service and general comms are great too. But the cost (especially for a high value SIPP) is expensive and their research / recommendations seem heavily influenced by the deals cut with the fund managers rather than quality of investment alone.

04/07/2017

Great ease of use and helpfulness of staff. They need to improve charges.

04/07/2017

Really good research pages.

04/07/2017

Good: website. Improvement: online trading in VCTs after issue.

04/07/2017

Efficient and easy.

04/07/2017

It occasionally offers incentives for investing more money. The Wealth 150 list could be more transparent in terms of the reasons why each fund on the list is recommended.

04/07/2017

Too pricey - I find it expensive for the services that I am actually using which is buy and hold in a stocks and shares ISA.

04/07/2017

For a novice investor, it offers lots of information. This makes up for the platform charge, which is slightly too high.

04/07/2017

Easy to deal with.

04/07/2017

Like: lots on options for investment and great research. Dislike: keep trying to move you to paperless.

04/07/2017

It could be made a lot simpler for people like me who don't really understand all the different types of investment.

04/07/2017

Overall excellent, particularly if share dealing as able to trade in real time. Lots of information on the website, very good telephone support.

04/07/2017

Good all round service. Great website and app.

04/07/2017

Good choice of funds and easy to use website. Quite pricy for non-advised and a bit frosty to deal with.

04/07/2017

Customer service is excellent - particularly the way that the phone is ansered quickly by an intelligent and empowered human being. Security is only done when neccessary. Email and postal replies are very quick. Fees are said to be high but I worked them out as a % of my investments and they seem quite reaosnable for the level of service. Website works well, too. I worry that they may go the way of the banks in attaching more importance to selling 'extras' than to providing the basic service. By 'extras' I mean their own funds and their advisory service. I get useless mail shots enocuraging me to put more money in my ISA (I don't have any more) or to transfer my other pensions to HL (it's a DB scheme and this is not possible). But this is a minor irritation. The six-monthly investment reports are slow to come out and contain too much self-promotion.

04/07/2017

I have a lot of trouble understanding their website. They need to change the language so you dont have to Google every other word!

04/07/2017

Easy to use.

04/07/2017

The website and customer service are great. Costs are OK if one does not use unit trusts. They are a little too intrusive with their sales promotions, I have just received probably the third transfer pack of the year - a waste of paper.

04/07/2017

Readily available data on investments.

04/07/2017

Well known company, often seen on the news etc.

04/07/2017

Smart, compehensive good website

04/07/2017

I am happy with the service it offers.

04/07/2017

It is expensive but I think it provides an excellent, safe service.

R

04/07/2017

Great website and research information. It's easy to use and access. Charges need to come down, though. Target charges should be 0.15-0.20%.

04/07/2017

Don't like them.

O

04/07/2017

Good service and website. Rip off fees.

04/07/2017

Nice website. On the few times I've needed to call them, excellent contact centre operators. Main negative is that the fees are opaque and I suspect we're paying much to much for the service we're actually using.

G

04/07/2017

Like: easy to use. To improve: cost too high, not possible to hold cash in different currencies, too expensive to trade outside the UK.

04/07/2017

Good access to foreign markets, including NASDAQ.

04/07/2017

Good investment research and excellent mobile app and website. Its a bit expensive however.

04/07/2017

I use a lot their mobile app and the watchlist therein.

04/07/2017

For some reason, I missed the payment reminder so they sold some of my shares, which was a bit annoying.

04/07/2017

Very easy to use website which is great for people to access the information they want. They are very good at pushing the funds they like - i.e. with higher charges which is ok once you know this - you can use their research to find a better fund for you.

04/07/2017

They should lower their platform charge.

04/07/2017

Excellent research facilities. Easy to access my account and trade.

04/07/2017

Cost of their platform compared with others is high. You need a big fund to get a lower cost.

04/07/2017

They are very expensive.

04/07/2017

Plenty of functionality.

04/07/2017

Trusted. I can do the things I need to and it's reliable.

04/07/2017

Website appears to have a lot of functionality, and ancillary requests have been dealt with very quickly and very efficiently. However, they need to keep their junk mailings under control, and their credibility suffers when so much of their supposed "research" is just as likely to be disguised marketing.

04/07/2017

Generally expensive, but no custody charge for equities, which is good.

04/07/2017

Expensive transaction costs and expensive transfer structure.

04/07/2017

Very good website and good customer service. The % platform fees are too high, particularly for mid sized accounts and there is too much promotional material.

04/07/2017

Good website, some good discounts on some unit trust management fees. Get rid of or reduce your exit fees. Lower the 0.45% broker fee.

04/07/2017

Very professional company and very easy to manage everything online. Because thei fees are percentage based it will always get more expensive as you increase your holdings. Share and ETF fees are capped though which is great!

04/07/2017

I like the website functionality and the depth of the information but a platform fee of 0.45% for funds is too much for larger holdings.

04/07/2017

Its easy to use and good info. Better prices would be good.

04/07/2017

Great service and web portal but expensive charges.

04/07/2017

Good resarch on the website. I wish there was the ability to convert accumulation units to income units.

04/07/2017

I like the linked account for childrens SIPP but need to lower fees.

04/07/2017

A human being answers the phone and you can quickly get an answer to your query. The website is excellent.

04/07/2017

Excellent service, but cut the charges.

04/07/2017

They are efficient and professional but I don't like the charging structure.

04/07/2017

Good website with low cost for investment trusts and ETFs. I would like a monthly dealing option with a wider choice and obviously for it to be a bit cheaper.

04/07/2017

Good website but the charges should be lower.

04/07/2017

Website is still excellent compared to others. Allows up to 7 funds to be directly compared on graphs & tables. Easy to access portfolios for my own and linked accounts. Easy to trade online Good telephone service for the limited times I need it

04/07/2017

Quick and easy access and if its necessary to use the telephone very helpful and obliging. Ipad app doesn't have the same features as the computer. Reduce costs on SIPP.

04/07/2017

04/07/2017

Very good research pages and I like the magazines I'm sent. The mobile app is a bit clunky and not very user friendly. There is quite a bit that�s easier to do on the website.

04/07/2017

Its easy to use but the app is quite limited.

04/07/2017

Easy to contact and swift replies. Website easy to use and understand. Bad point is that its not cheap.

04/07/2017

There is an extensive range of information. Capped platform fee for certain types of investment, but other fees are high.

04/07/2017

Good research which helped me when I was starting out however the costs drove me away in the end.

04/07/2017

Excellent web platform. More information on investment trusts would be good.

04/07/2017

A well run company, that provides very good market information and general recommendations. Perhaps the costs of holding unit trusts could be reduced?

04/07/2017

Its comprehensive and relatively easy to use. A more intuitive and easy to navigate website is needed.

04/07/2017

They are very proactive and I like the montly newsletter.

04/07/2017

Great website, easy to use and excellent communication.

04/07/2017

Excellent website and research facilities. Please reduce costs though, the charges remain too high.

04/07/2017

I don't like much about this service. The fees are high and the exit charges are high as are portfolio management fees and there is still lack of transparency on fee structures.

P

04/07/2017

Its an excellent website for trading but not the cheapest by a long way! Also their advised funds are not the best performers.

04/07/2017

It�s a brilliant website, slick and easy to use and they have top quality customer service. Platform (and to a lesser extent) dealing charges could be a bit lower though.

04/07/2017

Very responsive and helpful when you need to talk to them. Plenty of good information and tools online to help with decision making. In practice it works really well. I do think the fees could be more competitive.

04/07/2017

I like the simplicity and ease of how it all works. I also like the newsroom feature which keeps me up to date while logged on. The app is absolutely terrible though!

04/07/2017

The portfolio tools and the choice of financial products is really good. I do wish they would pay more attention to small DIY investors and recognise them as a different group within the investment community.

04/07/2017

Easy online account management. Additional model portfolios would be good. Also, portfolio analysis needs upgrading to include ETFs etc

S

04/07/2017

Its good information and easy to use. Please stop spamming me asking me to transfer pensions!

04/07/2017

The website and content is good but they don't advise you when dividends have been paid.

S

04/07/2017

Its pretty easy and it appears to be a comprehensive set of products. The security is a bore, to the extent I have transferred three childrens ISAs 9 months ago but not yet managed to setup regular payments.

04/07/2017

Low fees and expert customer service. I'm very satisfied with Hargreaves Lansdown.

04/07/2017

I like the service and the completeness of the offering. The mobile app is good too. I don't think they are as good value as they once were though, the pro-rated costs get prohibitive as portfolio grows so a fixed fee would be much better.

04/07/2017

Comprehensive and accurate data. Prompt telephone service with well trained staff. Very reliable. Speeding up the response time of the website is my only criticism.

04/07/2017

I like the fund choice plus the excellent contact centre and service. Website needs a basic tool that adds up how much you've put in and how much its worth now.

04/07/2017

I like the choice and convenience but the costs need to be lower.

04/07/2017

Good service and reasonable charges.

04/07/2017

I like the service but I think the website has poor navigation.

04/07/2017

Good website. Charges have become too high in relation to other providers though.

04/07/2017

Brilliant website, excellent research, extensive fund coverage. The platform fee is too high though.

04/07/2017

I like the easy access but the price is high.

04/07/2017

All very obvious and easy to trade and keep track of my investments. Sometimes the live prices can be a little delayed.

04/07/2017

Friendly staff who are extremely helpful when you have a query. The iPhone application is shocking though. Stuck in the dark ages.

04/07/2017

Easy to invest and takes little time but the costs could be lower.

Catherine

04/07/2017

The range of funds available is good, however I would like to see lower share trading fees.

L

04/07/2017

Great choice of funds and easy to manage online. Needs a better website and mobile app. The user interface feels a bit dated.

04/07/2017

Easy to use and cheap. Needs better insight into portfolio.

04/07/2017

An easy to use platform. Fewer exhortations to spend more money with them would be appreciated.

04/07/2017

Great telephone service. Please reduce the costs for investing.

E

04/07/2017

It�s a comprehensive service. Price and mobile apps could be better.

04/07/2017

Very efficient service and excellent company information and links to data. Lower charges for funds please.

04/07/2017

Its really easy to use, they are a bit more expensive than other platforms though.

04/07/2017

I like the ease of use and the speed of response

04/07/2017

Well established brand. Savings rates are easy to manage online. Has a really good repuation regarding customer service. The process of opening an account could be easier though.

04/07/2017

Its focused with lots of options but the website could be simpler and easier to do things.

04/07/2017

It all works without any issues but 0.45% annual charge is way too much.

04/07/2017

I like the overall quality but I think the mobile app needs improving.

04/07/2017

It gives a lot of useful information in one place. Please make it clear that if you apply for an ISA transfer, which requries a signature this will then become a postal request which is charged for.

04/07/2017

A lot of research, information, data and most products. All clearly presented. They need to reduce their costs on funds, especially on their own multi funds.

04/07/2017

If you phone you get straight through to a competent person. Almost all admin work has been done quickly and well. Fees are difficult to analyse because they do not supply either an annual figure or a breakdown to show how the fees were arrived at.

04/07/2017

Good info which is easy to use and understand. Would like to have an app.

A

04/07/2017

Easy to use and informative but charges need to be lower.

04/07/2017

HL is very user friendly.

C

04/07/2017

You can speak to people on the phone, those I've spoken to know what they're talking about. Stop bombarding me with junk mail.

04/07/2017

phone is always answered by someone knowledgeable who can deal with your issue; excellent website with good access to research. Charges at 0.45% are much higher than other providers.

04/07/2017

They have a wide spread of investments available and competitive terms. The technology is easy to navigate. I would like to see lower fees.

04/07/2017

I like the constant flow of articles they provide (although I suspect the information is available to all and not just clients. They offer regular investment into FTSE companies shares for �1/month

04/07/2017

Wealth of information on funds. Mobile app is quick and easy to use. Charges are a bit too high!

04/07/2017

I like the fact that when you call their main line, you get through to a real person straight away (at least when I last called a few months ago). - - They are a large well established company and I feel reassured using them.

04/07/2017

Ease of use and multiple products in one place is good, pre-fund switches/encashments can still be a bit clunky when moving between linked accounts.

04/07/2017

I like the personal service and the courtesy but not the pricing!

04/07/2017

I like the history and the fact its not a startup. Full asset range and decent discount on big funds. Trading costs are too high for ETFs and shares.

04/07/2017

The app is good but not great. Service is great. The app needs to have more functionality to amend regulatr payments, trades etc.

04/07/2017

It works well and I feel confident my money is safe. The telephone support has fallen off a cliff. I never used to have to wait on hold. Becoming more like other firms over the last year or so. Is it becoming a big corporate?

04/07/2017

04/07/2017

I like the app and special deals for funds. I think they should have a cheaper standing charge.

04/07/2017

The website is easy to use, especially for new investors. All areas of the website are accessible even if you are not a customer. They have the widest number of funds. Platform charges at 0.45% are higher than most other providers though.

A

04/07/2017

Lots of interesting information and calculators on the website and they are very helpful if you ring them. Its fairly long winded to setup the access online.

04/07/2017

I like the ease of use. It could be better if you were given a choice of level of research to reduce costs.

04/07/2017

Good information and plenty of it. The website feels a little jaded compared to some new propositions.

04/07/2017

The website is clear and easy to use. The customer service and research is good too. I think their charges are increasingly OTT.

04/07/2017

Reliable, accurate and on time for all actions related to investments. Lower charges for selected funds. Would be better with lower platform charges.

04/07/2017

Knowledgable people man the telephones and your call is answered immediately. The mobile app could be improved.

04/07/2017

Its easy to use with lots of information about funds. There are lots of ways to invest via the platform. The cost seems high post RDR world.

04/07/2017

Wide range of funds, lots of investment research. The telephone service is good. I think its good for investors with bigger sums of money to invest.

H

04/07/2017

Its accessible and transparent regarding charges, but needs an updated app.

04/07/2017

I like the fact its simple to use but I wish they would stop bombarding me with marketing.

04/07/2017

I like everything about the HL service.

04/07/2017

Its easy to use but needs a better mobile app.

04/07/2017

The customer service is excellent. Fees could be lower.

04/07/2017

The fund range is good and I like the ease of access.

04/07/2017

Its really easy to use. I'm not keen on the % charging model though, I think the costs could be lower.

04/07/2017

Its not the cheapest but I do like the simplicity of the website and the speed of trading.

04/07/2017

Good research and information. Website clear and useful. Need to be more explicit on fund charges in addition to HL management charges.

04/07/2017

I like that you can speak to someone easily who is financially literate. They could be quicker to answer phones at peak periods though.

04/07/2017

Phone answered quickly by an intelligent individual who can answer queries or get an answer quickly. I have more than 500k with them over three accounts but I pay the same 0.45% as someone with �500. They really need to address this otherwise I may be tempted to go.

04/07/2017

Sign up much smoother than interactive investor at the time. Very pleasing share data page pages, including graphing tools. Generally reliable, very good telephone based staff. Please make processes for bereaved relatives of account holders much more user friendly. No fleecing for simple statement of holdings value for the deceased. Proactive guidance.

04/07/2017