Royal London Reviews | Workplace Pensions Customer Feedback & Ratings

Consistently good performance over 30 years and readily active when I needed to transfer holding

Never had any issues with Royal London. Im non advised as the governed portfolios are easy to navigate. If you are comfy with this there are no issues, if you would rather have an advisor that would be the best option. Everyone is so helpful. Ideally online and in the app it would be good to be able to trend your investments in a graph. Lots do it so hopefully RL would consider this in the future.

Good service overall, however App is poor and fundsheets are exceptionally hard to find, which in turn makes changing investments difficult

Still haven’t managed to go digital with them, so I get their biannual paper update and hope they perform ok. Charges are ok at 1%, so o hope it’s in line with the market.

Proved difficult for employer to resolve issue with a missed contribution (where RL failed to take apply funds and had held as unapplied) eventually only corrected afteri personally contacted and raised complaint . Seem to regularly have issues in processing contributuions on time