Scottish Widows Reviews | Workplace Pensions Customer Feedback & Ratings

Shocking workplace pension performance over 12 years to date.

High fees and poor performance. They haven't even got an app. Old school pension provider chosen by an employer years ago.

their name is certainly respected in the industry, and they have a good financial strength as a firm.

Non intuitive interface. Feels like you are discouraged from browsing alternatives to the default.

The website is pants. Picking an alternative investment is difficult as the fund names used don't correspond with any fund name you can find on your private or ISA investment platform. The website gives you no indication of how well a fund is doing. The fund choices are limited. There is no way of easily moving a fund from one to another either; the website is archaic and their comms per post give you no insight on what did well or didn't. According to Scottish Widows I am set to have a a large pot when I retire. How? Based on what? It isn't clear. I have to psyche myself up to look at it and do all the hard graft that I think they are getting paid to do for administrating my pension.

Fund was not performing. The worst web site of any pension provider I’ve ever been with. Had to wait for the annual leaflet to understand what was going on. However, when I transferred my pension Scottish Widows were very swift to arrange the transfer, so decent customer service.