Aviva Reviews | Workplace Pensions Customer Feedback & Ratings

I instructed Aviva to cash in my pension, filled in the appropriate forms and got confirmation in writing that payout should be within 15 business days of the 1st December, I booked a builder to do some work beginning the 6th January expecting the funds to be in my account by 22 Dec, nothing arrived! I called Aviva and was told there was a 5 day Delay due to the holiday period and staff sickness so I waited until 2nd Jan and called again only to be told there could be a further delay of 2 weeks??? at which point I had to cancel my building work. I lodged a complaint asking for a specific date when MY money would be available and received an email confirming my complaint with a case number and a contact phone number, however the phone number did not exist so I rang Aviva again asking for a payment date, after holding on the phone for what seemed like an eternity I was told that the payment team would contact me directly, as you probably guessed, nobody did so here I am posting this about a company I used to consider trustworthy. I am disgusted to think that Aviva are holding on to peoples own money just to earn a little more interest for themselves.

Fees the absolute maximum they're allowed to charge and some restrictions on transfers. Insipid default fund. Decent app though

Easy to use self-managed platform

Very easy access to pension and documents via their website.

Inflexible, limited choice of funds. Website and app aren't user friendly, difficult and time consuming to update preferences.

Improved website and app but still not enough information to monitor performance and returns. Very slow to action changes and add funds. Fund choice can be limited and depends on workplace setup. Some get a very small selection, others whole market.

Very average offering with less than average website. Unfortunately I have to suffer Aviva as they are the corporate provider of my employers pension service. Amazingly they can magically make my pension contribution disappear for 7-10 days every month despite digital payments into any other bank account only taking 24hrs for the last 20yrs. In my experience they are overly keen on pleasing their share holders not their customers.