Penfold Reviews | Workplace Pensions Customer Feedback & Ratings
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Phil
Poor customer service, all requests are via PenBot which uses AI responses. Can take a week or more to get a response from a human, been the same for years. Website lacks features, generally disappointing. Was setup with Penfold when I was employed via Deel, moved 2 existings pensions in, now in the process of attempting to transfer back out.
Nat
I am so impressed with Penfold and have given them a 5-star rating for making pensions finally feel simple. The app is incredibly intuitive and took all the stress out of consolidating my old workplace pots, which I’d been putting off for years. The 'Find My Pension' tool is a total game-changer, and I love being able to track my retirement goal in real-time. Their customer service is also fantastic responsive, human, and jargon-free. If you’re self-employed or just want a pension that actually makes sense, I can't recommend them enough!
Muhammad
William
Callum
Sawan
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