As a place to read up on ISAs, pensions, funds and shares, the website is nice. Will suit those with a mix of investments who are happy with some degree of choice. Administration can be occasionally problematic
Boring Money Review of Willis Owen Pension
Holly Mackay's View
A good place to read up on pensions, funds and shares – especially for a beginner investor. The website is easy to navigate, with interesting articles and a solid range of investments. Customer service is particularly strong according to reviews.
Holly has accounts with all the providers on our website and independently reviews all of them.
Customer Reviews of Willis Owen Pension
We collect reviews and share feedback from real users to give you the best information about providers.
29 June 2023
It is very easy to set-up and use. They keep you informed of changes and charges. It might be helpful to have a monthly email which included my balance
23 June 2023
I get regular correspondence Slow to answer phone calls
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Is Willis Owen Pension right for you?
Mobile & Apps
No mobile app, however logged-in pages are mobile optimised. Not the slickest of experiences, there are a lot of different pages viewable once logged-in and it can take some searching at times to find what you want to do.
Long standing customers would perhaps find the experience ok, but mobile usability could definitely be improved. We like that the online chat feature follows you on mobile, making it easy to speak to someone at any point.
Facts, Fees & Behind the Scenes at Willis Owen
The administration is done on a smaller scale than many of the larger brands. The positive is that it will typically be more ‘human’ and personalised = good. The negative is that when things go wrong its slower to fix them and some of the processes can be slow or frustrating = bad.
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